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Re: Dell 2408wfp rev. A02 Power Save Mode Problem

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stannous
1 Copper

Re: Dell 2408wfp rev. A02 Power Save Mode Problem

 

I've had my 2408WFP for over a year now and the "power save mode" problem seems to be

getting worse and worse.  I think it's a A01.  I have

not tried replacing it yet (does the A02 have this problem?  Some posts seem to suggest it does).

 

I have the same issue every morning.  I've called tech support and they have no clue.

I wake my Apple laptop up from sleep (macbook pro, 10.5, and now 10.6, tried both

NVIDIA GeForce 9400M (256M, rev 3448, gMus ver 1.8.8) and 9600M GT (same),

this laptop comes with both) and then monitor never wakes from sleep mode. 

Sometimes, it takes about 5 minutes of waiting and repeated turning off and on.

Sometimes, it takes 10 minutes.  Sometimes, just 1 minute.  It's very frustrating.

 

I've tried different DVI cables, different DVI ports (on the Dell monitor), I use a

mini displayport to DVI adapter (from Apple).   The funny thing is, the monitor

will even remain unresponsive even if nothing is connected to it:  All ports disconnected

and powered on, seems dead.  The little green light by the power button is illuminated but

there is nothing on the screen (not even a "going into powersave mode").  Usually,

when it works, I can tell that it turned on: the screen illuminates slightly and then I

get the port indicator in the upper left corner.

 

Any ideas?  Can I get a new A02?

 

Thanks,

Sam

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Moderator
Moderator

Re: Dell 2408wfp rev. A02 Power Save Mode Problem

What happens when you do it this way, they are both on and working, turn the monitor Off with it's power button, let the laptop go into sleep mode, next day, turn the monitor on, wake up the laptop.

There was nothing in A02 to address powersave issues. Not to day you cannot inititate an exchange and see what happens.

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stannous
1 Copper

Re: Dell 2408wfp rev. A02 Power Save Mode Problem

So far, that actually seems to help.    I tried this with different sleep-times for the laptop (2 hours, 4 hours and 9 hours).

I'll keep trying this and let you know if the issue comes back.  Thanks!

 

 

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rbstoltz
1 Copper

Re: Dell 2408wfp rev. A02 Power Save Mode Problem

Your Not alone...

Received a new Dell Studio XPS 9000 on November 20, 2009 with 2 x Dell Ultrasharp 2408WFPs on a NVIDIA GeForce GTX260 video card.  Right out of the box the left monitor had a green cast!  The first requested replacement monitor arrived and it would not work on the system at all.  The second requested replacement monitor finally worked with minor adjustments...  Now onto the good part - I almost forgot to tell you that at 59 days of age the system died.  No response to power on, no lights, absolutely dead!  Dell replaced the motherboard and the power supply.  At 88 days of age Dell replaced the video card with probably a used one as the noise from the video card's fan was obnoxious for a new system.  After I  'chewed ' on them (Dell) agreed to replace the lemon new system with a totally new system!  It is do in tomorrow.  Now all this time, since day one the system has had the problem with the Black-out screen Entering Power Save problem.  Most of the time it is on resume from "Sleep mode";  Occassionally it is on Start-up (both monitors); and sometimes it does it on its own while being used.  This was a daily occurrence!!!  Dell jerked me around for a while messing with all the power save options without any luck.  They even installed 2 third party software packages that only corrupted the system in another direction.  I cleaned that mess up - no thanks to Dell.  Since Dell was not able to fix this problem I decided to research DVI and I discovered that the video card and monitors both needed DVI-D Dual Links cables.  Dell only supplied DVI-D Single Link cables.  I thought this corrected the problem as the system went 4 days without any Black-out screens - this was a new high as previous to switching to Dual Link cables it would happen at least  7 times per 18 hour period!!!  I do not know where to go now?!?!  The system is less than 3.5 months old!  I'll be testing the new system starting tomorrow shortly after it arrives and if the problem persists I will be requesting a change out of the 2 x Dell 2408WFPs for the new Dell Ultrasharp 2410WFPs.  It's really sad that customers have to put up with a bad product!  Dell should have offered to replace them right away knowing that they have this many issues on the 2408WFPs... And the monitors should have been shipped with Dual Link cables!!!  So far, I think and hope part of the problem with the Black-out/Entering Power Save issue was solved with the Dual Link cables (fingers are crossed...).  Dell fortunately has been the provider of probably the best product on the market, but for some reason they have really fallen on their face with this issue.  If anyone has found a fix, please post it here.  Good luck to all!

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