Highlighted

Dell Canvas 27 pen keeps drawing

The pen of my Dell Canvas 27  keeps dragging/drawing everytime I lift it off the screen. How do I solve this?

0 Kudos
6 Replies
Moderator
Moderator

RE: Dell Canvas 27 pen keeps drawing

* Read through the Dell Canvas Pen User's Guide
* Reinstall the Dell Canvas Pen driver
* Restart the computer when done
* View this video, "How to calibrate touch and pen"

0 Kudos

RE: Dell Canvas 27 pen keeps drawing

Thank you for your prompt answer. I've tried them all but there has been no improvement. I use Windows10, my devise is up to date, all programs (photoshop, etc) are also up to date, intel core i7, 16G Ram, 64bit.

0 Kudos
Moderator
Moderator

RE: Dell Canvas 27 pen keeps drawing

* Turn the Canvas and computer off
* Disconnect the Canvas from the computer
* Restart the computer
* Turn the Canvas on, then off
* Connect the Canvas to the computer
* Re-calibrate the pen through the Windows calibration settings
* Retest

0 Kudos

RE: Dell Canvas 27 pen keeps drawing

I've tried your suggestions but still no improvement. The problem remains.

0 Kudos
Moderator
Moderator

RE: Dell Canvas 27 pen keeps drawing

You should try installing and testing the Wacom driver. Before contact Technical Support to get an exchange, you should test the Dell Canvas on another computer to confirm that the issue follows the Canvas.

0 Kudos

RE: Dell Canvas 27 pen keeps drawing

I installed the Wacom driver. It didn't worked. Nothing changed. An update just appeared for Canvas pen. I did it and I noticed a slight improvement but nothing substantial. The problem remains! Thank you for your prompt answers. I appreciate it.

0 Kudos