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Dell Dead Pixel Policy for UltraSharp Monitor

I could only find 1 result about the dead pixel on the website. but the published time is too old ( near 07-03-2007)

 

My new bought monitor U2410 has 1 black dead pixel on the top middle screen.

I want to know could I return and exchange the monitor?

If I could, the monitor for replacement is a new one or only a refurbished one?

What about the return delivery fee?

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Re: Dell Dead Pixel Policy for UltraSharp Monitor

wizar,

I want to know could I return and exchange the monitor?
* If still under warranty, yes.

If I could, the monitor for replacement is a new one or only a refurbished one?
* Dell Policy Concerning Exchanges -
If the exchange is setup inside the first 21 days from the invoice date, the replacement will be New.

If the exchange is setup outside of the first 21 days from the invoice date, the replacement will be Refurbished/Used.

What about the return delivery fee?
* Under warranty, there is not one.

Sub-pixel Bright Dot = A pixel that remains lit resulting in a white or colored dot on a full black background.
Ultrasharp, Professional, Alienware monitors = 1 or more warrants a replacement monitor
All other Dell monitors = 6 or more warrants a replacement monitor

Sub-pixel Dark Dot = A pixel that remains unlit resulting in a black or colored dot on a full white background.
Ultrasharp, Professional, Alienware monitors = 6 or more warrants a replacement monitor
"D" series monitors = 9 or more warrants a replacement monitor
All other Dell monitors = 6 or more warrants a replacement monitor

* A possible cure for a Stuck or Bright pixel is to try using Dead Pixel Tester (DPT)
* Once downloaded, start it by double-clicking DPT.exe
* Check Auto Cycle
* Change the speed to 250 (the fastest speed in milliseconds that it changes the background color)
* Let it run for 5 minutes and see if it unstuck the pixel. If not, try 10 minutes


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