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Dell U3214Q freezes MacBook Pro
Hello Dell Community,
I just bought a Dell U3214Q. It´s been working great for 5 minutes. Then I disconnected my MacBook, reconnected it again after a while, then the computer just froze straight off, the monitor showed a message of not getting signal from the MacBook and going to power save mode.
At a second try the MacBook just went black and the monitor showed the same error message.
Several reconnects, restarts, booting in save mode and disconnecting the power cable didn't change a thing.
Anyone ever had this sort of issue before or knows any troubleshoots?
I´m using this MacBook click, a Mini DP to DP cable that I tested with another monitor.
Thanks for your help and best regards from Germany,
Luca
DELL-Chris M
Community Manager
Community Manager
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September 16th, 2017 07:00
Dell cannot speak to why the MacBook froze, but the message from the UP3214Q is simply saying it cannot sense a signal from the MacBook. You would best suited to ask the Apple users on their Forum.
Yes/No, does the UP3214Q pass its stand alone BID (Built-in Diagnostic), page 50?