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Re: Dell Ultrasharp U2311H Updated Firmware required

Panku,

It takes a catastophic failure to get firmware upgrade. The forum users only account for .5% of purchasers. Most purchasers never even contact us. I take your feedback and send it up to engineering. That is all I can do.

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vishal6779
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Re: Dell Ultrasharp U2311H Updated Firmware required

edit@DELL-Chris

 

Any update on the firmware upgrade?

I mainly work with images. snapped with proper cameras and I edit them myself before getting them professionally printed. Now the problem is with this issue, i cant see the image properly which has resulted in VERY BAD results. The monitor is of little use and i had to move back to my TV panel for editing work.

I have the A00 version bought on the last day of August and I have been having an issue since day one, contacted the Customer care on the 3rd day after triting every  possible option to rectify the problem. The problem is that the monitor exhibits very bad tonal gradation specially in the grey areas(eg: hair) And also, the dark parts are brightened up like if one was to view the same image on a TN panel from a couple inches higher than normal while the bright parts of the image are normal. Certian blacks have a huge overtone of green to them. Certian dim/dark parts are also displayed with a good amount of desaturation which makes them look almost black and white.

When the same pics are viewed on another monitor the pics look fine(hot swapping the cable). I have tried IPS panel LCDs, 2 Plasmas apart from every LCD i could lay my hands in combination with several computers(laptops and desktops).

The of the best advise I have got so far from the customer care guys from Bangalore.Worse still, most of these guys hung up midway during the conversation.

  • One of them,"you should have bought an ultrasharp monitor"
  • Another one was,"you should have tried it out before buying it"
  • Another,"You should have read reviews before buying it"
  • another,"problem is with the microsoft software you are using to view the pics"

Now what can possibly be wrong with microsoft picture and fax viewer? yeah, when I try opening a RAW image on ADOBE photoshop it looks like its been drawn from crayons on this monitor- but I didnt even start talking about it yet. Using the ICM file with photoshop makes the texture go absolutely unreal and weird.

Certian edited & optimized pics look nice  on the monitor, but is difficult to edit a pic to make it look like the edited/optimised pic viewing it on this monitor.

Text, MS office  and applications alike it look lovely on the monitor, so do studio type pics where every part is lit very well, or even bright pics-look perfect. Problem comes with pics which have both bright and dull areas.

  • It being a plug and monitor, shouldn't absolutely need the ICM driver but either way it doesn't work. Turns worse when the ICM file is used.
  • I have tried playing out with every setting on the monitor, have reset it a dozen times.

When I emailed pictures and videos of the problem I was told by the customer care guys that I should not compare this monitor with other brands. Sad.

  • I requested for my new monitor to be fixed-but that is against DELL policy I was told but CC.
  • Requested for a firmware upgrade to A01, the CC guy laughed, told me there is nothing such as that.
  • Requested an engineer to be sent to check out the issue- was told its against DELL policy
  • Requested for a different model which displays stuff normally- again told its against DELL policy,
  • I requested for a refund, but again told that's against DELL policy.

An I have become an idiot to have bought the monitor after reading good reviews of it.Oh wait, were the reviews of A01 version!?! may be. But that isn't available here. Now, even customer support has stopped replying to emails. I have hardly  got to use either of the monitors for more than 20 hours, b/c they casue such a handicap.

Im on my 1st replacement, compared to my first monitor it doesn't solve the issue but it has added with the green overtone.

Recently I upgraded my video card to but its doesnt help. Even REINSTALLED windows XP Same problems with all CPU combinations over the DVI connection. With ANY other monitor/TV panel the problem show.

Again, I want to make myself clear this is a sort of a QUANITATIVE issue, not an absolute qualitative issue. Its about how this U2311h not doing what even a simple 6 year old LCD does and also the latest local dimming LED LCD panel does and also a thing which CRTs and plasmas do.

  • Main System Specs: Pentium 4 3GHZ, intel 915 motherboard, 2GB RAM, running XP SP3 with MSI N210 MD1G/D3 video card (driver-6.14.12.5896) (over DVI connection)
  • Dell lap top specs: INSPIRON 1545, 3GB ram, running windows 7, intel mobile graphics(driver version: 8.15.10.2202) (over the VGA connection)
  • And I have also used half a dozen CPUs and monitors. The main being my old monitor(over VGA), a LG LH 90 LCD TV panel & LG 50PK550 plasma TV panel (both over HDMI)

The problem happens even with pictures from a Canon 5D mark2 ONLY with this monitor among all I have.....I wouldn't be surprised if you were to suggest that I upgrade/use a better camera..so has been the experience with DELL CC so far.

Want pics/videos of the issue?  I can post as many as you want but the vids would have to be hosted some where, youtube or something.

This is my last try, I'll have to look at other options if a solution isn't found. The same information with pictures on mouth shut.com and forwarding the issue with the log to local news papers explaining the you-bought-it-and-now-we-don't-care attitude off DELL.

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flashstep
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Re: Dell Ultrasharp U2311H Updated Firmware required

I am also having the pixel flicking problem described in the first post + several shades of green are appearing as bright purple.

ALIENWARE AURORA (R3) : 875W  |

3.4GHz Intel® Core™ i7-2600 (8MB Cache) Quad Core Processor with oc'ed T'B to 3.9GHz  | 

1TB - SATA-II, 7,200rpm, 32MB Cache  | 

8192MB (4x2GB) 1333MHz DDR3 Dual Channel Memory |

2 GB AMD RADEON HD 6950  | 

Dell™ U2311H 23in UltraSharp™ Widescreen (1920x1080) Monitor |

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flashstep
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Re: Dell Ultrasharp U2311H Updated Firmware required

panku your issue is a hardware fault, if you are still in warranty get a replacement. I had the exact same issues, and I got mine replaced and now I have none.

ALIENWARE AURORA (R3) : 875W  |

3.4GHz Intel® Core™ i7-2600 (8MB Cache) Quad Core Processor with oc'ed T'B to 3.9GHz  | 

1TB - SATA-II, 7,200rpm, 32MB Cache  | 

8192MB (4x2GB) 1333MHz DDR3 Dual Channel Memory |

2 GB AMD RADEON HD 6950  | 

Dell™ U2311H 23in UltraSharp™ Widescreen (1920x1080) Monitor |