jmasone
1 Copper

Dell Webcam Manager

I just received a new Dell XPS 420 with a SP2309W monitor with builtin webcam.  when i try to run the dell Webcam Manager, I get an error message stating that the webcam driver is not installed.  I installed the webcam software from the CD dell included, so not sure what is going on.  the webcam seems to work when accessed through Dell Webcam Central. 

 

Any thoughts?  Is this a possible compatibility problem between this new monitor and Webcam Manager that Dell hasn't tested out yet?

0 Kudos
44 Replies
TheRealFireblad
5 Rhenium

Re: Dell Webcam Manager

Welcome to the forums emoticon.Yes.title

 

 

It's highly unlikely to have anything to do with the monitor.

Before we go on to make any other suggestions, go to the 'Support --> Drivers & Downloads' section for the XPS 420 on the Dell website, and download/install the latest drivers webcam drivers/software available, to see if those make any difference?

From experience, I've found that:   “Beauty is in the eye of the beer-holder”!!

 

XPS M1730:

Smoke Grey Magnesium Alloy Chassis - with White LED Backlights
17" UltraSharp WUXGA Widescreen TFT (1920 x 1200) with TrueLife
Intel Core 2 Duo Processor T9300 @ 2.50GHz (800 MHz FSB, 4MB L2 cache)
4GB (2x 2GB) Patriot Signature PC2-5400 @ 667MHz
DUAL 512MB Nvidia 8800M GTX cards in SLi + 128MB Ageia PhysX
640GB SATA II (2x 320GB WD Scorpio Black 7200rpm)
8x Super-Multi DVD±RW
Creative X-Fi Notebook (ExpressCard) + Creative GigaWorks T40 Series II
Integrated 2MP Webcam
Dell Wireless 355 Bluetooth 2.0 Module
Intel Next-Gen Wireless-N Mini-Card
TV Tuner and Dell Travel Remote Control
4-in-1 Flash Card Reader (SSD/MMC/MS Pro/xD)

230W AC Adapter / 9-cell Lithium-Ion Battery

Windows 7 Home Premium (64bit)

0 Kudos
Highlighted
jmasone
1 Copper

Re: Dell Webcam Manager

Thank you for the reply.  I did download and install the latest Webcam software and drivers, but I'm still experiencing the same problem.

0 Kudos
t_hoang
1 Copper

Re: Dell Webcam Manager

From beginning ....to now ,  I think that sound look like ...may be you don't connect USB cable fron Comp to Monitor?

0 Kudos
jmasone
1 Copper

Re: Dell Webcam Manager

Yes the USB cable is connected.  As I stated, the webcam works with some features of Webcam Central.  But with WebCam Manager, it reports driver not installed, which, of course, it is.

0 Kudos
t_hoang
1 Copper

Re: Dell Webcam Manager

I bought this monitor only...it's come with a cd software for this monitor (includ web software). Explore cd ...It's has webcam software and I install direct from there...I don't have problem about this....Sorry I can't do any for you.

0 Kudos
jmasone
1 Copper

Re: Dell Webcam Manager

Thank you for your effort.  Unfortunately, I did try reinstalling the software that came with it, but still the same problem.  I'm disappointed no one from Dell has stepped up with any suggestions.  Browsing through the forums, I see other people are having the same or similar issues.

0 Kudos
DELL-Jimmy P
4 Beryllium

Re: Dell Webcam Manager

Thank you for your effort.  Unfortunately, I did try reinstalling the software that came with it, but still the same problem.  I'm disappointed no one from Dell has stepped up with any suggestions.  Browsing through the forums, I see other people are having the same or similar issues.

 

 Sorry but it's Christmas,  most of us are off including me. I would uninstall all of the webcam software you have on there now, then you need to download and install this driver and this Application. I'm checking on the forums every couple of days so try it and post back.

0 Kudos
KJMoylan
1 Copper

Re: Dell Webcam Manager

I am having the exact same issue, I also just received a new Dell XPS 420 with a SP2309W monitor with builtin webcam.  when i try to run the Dell Webcam Manager, I get an error message stating that the webcam driver is not installed. I have tried installing the webcam software from the CD.  I have tried uninstalling and reinstalling from the links Jimmy P provided but I keep getting he same error that "Your webcam driver is not installed.  Please install the driver in order to launch the Webcam Consol."    The USB cable is connected to the computer and to the Monitor.

thanks in advance for your help

0 Kudos
jmasone
1 Copper

Re: Dell Webcam Manager

Thanks for the reply.

 

I followed your advice by deleting all existing webcam software, installing the monitor driver you provided, then reinstalling the webcam software you provided.  Prior to my deleting all webcam software, there appeared to be two seperate applications (1) Webcam Central and (2) Webcam Manager.  Now, I only have Webcam Central (which was reinstalled through your supplied link), but I no longer have Webcam Manager.  What is the difference, and do I need Webcam Manager?

0 Kudos