Unsolved
This post is more than 5 years old
12 Posts
0
729
Dell warranty - Shopping abroad
Hi
I live in Norway and want to purchase a Dell UP3017 via Ebay, from an electronics retailer in USA. I've read this already:
"Monitors with a service tag number purchased from resellers (Amazon, Best Buy, Buy.com, Cost Co, Sams, Newegg, Walmart, or other online store, eBay, etc.)
* The monitor service tag has to be in your name, address, phone, email, etc. before any warranty will be validated
* Go to this site and register the monitor service tag in your name. Once completed in 15 business days, you will get an email from Dell stating that it is done"
------------------------------------------------------------------------------
Will this apply to me as well, or is this just within the same country? What I want to find out is that if I do shop this item from USA and get an issue with my monitor, which country do I need to contact Dell from?
This is the shop with the item I'm interested in: http://www.ascendtech.us/dell-30-led-up3017-2k-wqxga-2560x1600_i_m30dup3017oemrf.aspx
This is the same item at Ebay: https://www.ebay.com/itm/DELL-30-UP3017-ULTRASHARP-2560X1600-60HZ-WQXGA-16-10-IPS-LED-DESKTOP-PC-MONITOR/253402869814?epid=13009498327&hash=item3afffcf036:g:F0IAAOSwNmVafaSr
LivinFreerider
12 Posts
0
March 8th, 2018 06:00
The UP3017 will be the patch to heal all the struggles I've faced with the monitor that was released years ahead of it's full potential, and flickering issues and what not.
I'll just question the seller of what I need to know before purchase.
DELL-Chris M
Community Manager
Community Manager
•
54.1K Posts
0
March 8th, 2018 06:00
I would never buy a monitor from eBay. They may say it is new, but they will not tell you if the monitor has already been returned to them multiple times. The monitor also sits in their warehouse getting old. Before too long, they could have older revisions. An eBay seller also may have a monitor that was sold out of your region (Americas/Euro/AsiaPacific). The service tag and express service code are still locked in the original region. This means that you have to transfer the service tag from them to yourself. But to do this, you need all of the original purchasers information (name, address, phone, email) which an eBay seller cannot provide. So getting it into your name is very difficult.
If you want the full Dell warranty, Dell order number, Dell customer number, and a Dell service tag number, all tied to your name, then buy the monitor directly from Dell.
DELL-Chris M
Community Manager
Community Manager
•
54.1K Posts
0
March 8th, 2018 07:00
Ask the seller for the 20 digit s/n and A0x revision found on the label. That will tell us the actual build date. If he refuses to provide those, I would be leery of him.