gsr20det
2 Bronze

Got my new 2001fp today... what to do?

This is a great monitor works perfect for all games i've played but, there is like 15+ dead/stuck pixels in the top left corner.      I really only notice it when the screen is black but i've been told these never go away so I don't know what to do. Can I get a replacement or refund? And how do i go about this?     Thanks
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4 Replies
gsr20det
2 Bronze

Re: Got my new 2001fp today... what to do?

here is a close up picture of what it looks like

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Riotmaker2k4
2 Bronze

Re: Got my new 2001fp today... what to do?

You have 30 days (starting from when Dell shipped it out) to return the monitor. After that, I believe it is a 3 year warranty. Since you just received the panel, call customer service and tell them you want to replace it with a NEW one because of all the dead pixels. After your 30 days has passed, you have to go through tech support which will send you a refurbished panel.

 

Every panel will have a few, but 15+ is too excessive.

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dageezerus
6 Gallium

Re: Got my new 2001fp today... what to do?

http://support.dell.com/us/en/kb/document.asp?dn=1018431

Call tech support & get the monitor Exchanged for a NEW one

Donald K

Inspiron E1505 Windows 10 / XPS 10 Windows RT

Dimension 8400 Windows 7/8

#IWork4Dell

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gsr20det
2 Bronze

Re: Got my new 2001fp today... what to do?

Thanks guys i'll give em a call.

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