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ruby407
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Green vertical line on edge of brand new U2713HM

Hi There,

I just set up a new  U2713HM monitor and absolutely love it...except for the vertical green line on the right side of the screen (it's the edge of stuff on the screen and where the screen turns black. This doesn't show up on my laptop (never has), and was like this right out of the box. Any ideas?

(Also, sorry, accidentally flagged my own post!)

  

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RE: Green vertical line on edge of brand new U2713HM

ruby407,

Do you see the line when running the BIST (Built-In Self Test)?

* The monitor is on
* Disconnect all video cables from the monitor (VGA/DVI/DP/mDP/HDMI,etc.)
* The monitor goes into its self-test mode
* Press and hold buttons 1 and 4 for two seconds. A grey screen appears
* Press button 4 again. A red screen appears
* Press button 4 again. A green screen appears
* Press button 4 again. A blue screen appears
* Press button 4 again. A black screen appears
* Press button 4 again. A white screen appears
* To exit, press button 4

If you do not see the line, then the monitor itself is fine. The issue lies with the video card, video card ports, video card driver, the display setting, or the cabling.



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