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Horizontal Line
I have recently had a black horizontal line appear on my monitor. The line shows over top of every program that is running. I cannot figure out what I need to do. If you have any ideas of how to get rid of the line, please let me know.
DELL-Chris M
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June 15th, 2009 06:00
Thad S.
Does the line appear in safemode?
Does the line appear while running the monitor slef test?
* Turn off the monitor
* Unplug the monitor from the computer (ALL cables)
* Plug the monitor power cord directly into the wall socket
* Turn on the monitor
* The floating red/green/blue/white dialog box should appear on screen against a black background
Thad S.
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June 18th, 2009 20:00
I ran the monitor self test and the black line still appears over the black background and colored dialog box. Do I need to check safemode? If so, how is that done?
DELL-Chris M
Community Manager
Community Manager
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54.2K Posts
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June 19th, 2009 06:00
Nope. Is it still under warranty? If yes, I need the following in a private conversation -
Name:
Email Address:
Shipping address:
Phone number:
Monitor Order number or PC Service Tag number if purchased with a PC:
Monitor 20 digit PPID number found on the back on a label or on the slider card on the left rear:
Reason: H Line