MONITOR HAS 'BLACK SCREEN OF DEATH'

Question

No matter on which computer I connect Dell JNQXGI FLAT MONITOR - goes BLACK, 1 Y. old.; Vista, Let me work for few min. and goes BLACK

How to fix it??? or is it DEAD? If that's the case, I am not purchasing another Dell.

DELL-Chris M · Answer

What specific monitor model is it? I do not recognize JNQXGI. What ports have you tested on the monitor? Does the monitor pass the Self Test?

STFC (Self Test Feature Check)
* Turn the monitor off
* Disconnect all monitor cords from the PC video card and the monitor USB cable from the PC
* Turn the monitor on
* The floating red/green/blue/white dialog box should appear on screen against a black background and stays on
* If the box and colors appear normal then your issue is with the video card driver or the video card itself

vicsla · Answer

we have done all ot that: STFC (Self Test Feature Check)
*Turn the monitor off
* Disconnect all monitor cords from the PC video card and the monitor USB cable from the PC
* Turn the monitor on
* The floating red/green/blue/white dialog box stays on

We tried with another computer and does exactly the same thing, connected different monitor to my PC and it's working.

CN- OH857F-64180-85J-358M would this be a correct #?

apt34 · Answer

When it goes black, take a flashlight and shine it on the screen at an angle. Can you still "see" anything on the monitor? It may be a backlight issue, like what I'm experiencing with an E228WFP (and still can't get any warranty help for). In these cases, you should still be able to see what should be on the screen if you put a light on it from outside, after the screen goes "black."

In that case, if your monitor is still under warranty, start the process of a warranty swap.

vicsla · Answer

Re: My dell monitor and its epic fail design flaw

MONITOR HAS "BLACK SCREEN OF DEATH"

28 Dec 2009 07:08PM

DELL-Chris M

We are aware of the black out issue on the E228WFP. The service stock was fixed, get it replaced if still under warranty

IF YOU DO NOT HAVE A WARRANTY, YOU ARE ON YOUR OWN!!! DO NOT WASTE TIME WITH WRITING OR TALKING TO DELL! OBVIOUSLY, THEY DO NOT CARE ABOUT THE CUSTOMER'S, BUT GETTING RID OFF THEIR USELESS MONITORS, WHICH DO NOT WORK FOR MORE THEN A YEAR AND IF

S2009W will not stay on, goes to black.............
Add another s2009w to the unhappy holidays list.......................
I am having the exact same problem............................
I received a S2009W Dell flatscreen monitor as a gift for the holidays, I see nothing but black....................
Dell E228WFP Backlight failure-In October 12, 2008 I purchased a Dell E228WFP monitor from Walmart-I have called Dell Customer Service Direct 3 times....................
MONITOR HAS "BLACK SCREEN OF DEATH.......................
s2009w monitor not working -going blank after a few seconds..........

we all received the FOLLOWING answer, which it does not work!

Power off the PC
* Power off the monitor
* Disconnect the power cord from the monitor
* Disconnect all monitor cords from the PC (USB, DVI, VGA, DisplayPort, HDMI, etc.)
* While disconnected, press and hold the monitor power button down for 3 seconds
* Reconnect the VGA cord from the monitor to the PC video card
* Reconnect the power cord to the monitor
* Power on the monitor if it does not power on by itself
* Power on the PC
* Press the Input Source Select button and choose VGA

You think the Dell service would get the message after so many complaints with the same problem!with this kind of service, who would buy DELL ever again?

vicsla · Answer

My replacment monitor is on the way...............:emotion-2:

Monitors

MONITOR HAS "BLACK SCREEN OF DEATH"

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