Highlighted

Monitor warranty info using the serial number?

Jump to solution

Hello,

I was wondering if anyone could help with the issue I am having. Most likely it has been discussed in another post, but it's worth a shot. 

Since people have started working from home and have taken equipment from the office, including monitors and laptops, is there a way to check what serial number belongs to what model and the warranty state?

In the company, we use KACE to monitor the status of the laptops. As a test, I have installed Dell Command Monitor on a laptop to extract info about the monitors connected. 

As you can see below, I only get the model number and the serial number:

 

Monitor 1: Description: DELL U2417H
Primary Status: OK
Serial Number: 5K9YD87C753L
Manufacture Date: 2018 Week 28
Current Resolution: 0 × 0
Size: 23.6" / 60 cm diagonal (53 cm × 30 cm)
Standby Mode Supported: Yes
Suspend Mode Supported: Yes
Very Low Power Mode Supported: Yes

 

Is there a tool I can use to cross-reference the info about the monitor with other documents that we have, for example purchasing? I'd like to make a coherent inventory and keep it up to date.

Much appreciated,

GeorgianaMonitor.png

 

 

0 Kudos
1 Solution

Accepted Solutions
Highlighted
Moderator
Moderator

Re: Monitor warranty info using the serial number?

Jump to solution

The manufacturer 20 digit serial number is not tied to any Dell data (purchased warranty, Dell order number, Dell customer number, etc.). You will have to use the Dell Service Tag number here to check warranty status, one monitor at a time.


DELL-Cares
#IWork4Dell
Forum Code of Conduct
Monitor issues, read this

View solution in original post

0 Kudos
1 Reply
Highlighted
Moderator
Moderator

Re: Monitor warranty info using the serial number?

Jump to solution

The manufacturer 20 digit serial number is not tied to any Dell data (purchased warranty, Dell order number, Dell customer number, etc.). You will have to use the Dell Service Tag number here to check warranty status, one monitor at a time.


DELL-Cares
#IWork4Dell
Forum Code of Conduct
Monitor issues, read this

View solution in original post

0 Kudos