Unsolved
This post is more than 5 years old
3 Posts
0
11954
Monitor with many bright dead or stuck pixels. How to get this replaced/
I bought Dell ST2420L Monitor about 11 Months ago. A week back from today I found many bright dead pixels (about 6 or 7) and with a spot of off white colour, that is only visible in wite and sky blue screen. Screen looks fine with dark screen. Now All I want to know should i replace the monitor and how to coomplain dell about that, because when i go to warranty section on dell site is asks for service tag. recently i got to know that dell doesn''t provide any service tag. sSo Please guys i need suggestions because my monitor's warranty is about to expire.
DELL-Chris M
Community Manager
Community Manager
•
54.2K Posts
0
November 5th, 2013 10:00
umarstar,
Post some pictures of your monitor running the BID (Built-In Diagnostic) in normal office lighting so we can see the issues. See the User Guide for instructions on how to run the BID:
ftp://ftp.dell.com/Manuals/all-products/esuprt_display_projector/esuprt_Display/dell-st2420l_User%27s%20Guide_en-us.pdf
* Go to the top of the Monitor Forum board
* Open the Announcement, FAQ Monitor
* Open "My 24" or smaller monitor does not have a Service Tag, how do I get Dell service?" (in red)
umarstar
3 Posts
0
November 5th, 2013 19:00
Thanks for your reply Chris,
I ran BID test yesterday. Please have a look in this link for test pictures.
http://imageshack.us/g/854/u22g.jpg/
Looking forward to your reply
Umar
DELL-Chris M
Community Manager
Community Manager
•
54.2K Posts
0
November 6th, 2013 12:00
I do not see Bright Dot Pixel defects? Connect it to the computer. Boot into windows. Cange the background to all white. Post the picture. Change the background to all black. Post the picture.
umarstar
3 Posts
0
November 7th, 2013 02:00
Alright I'm gonna upload some more pictures in black and white background. Bright spot is not visible in the dark background but you can see it clearly in white background within an ugly spot. hope you'll be able to see it
http://imageshack.us/photo/my-images/834/6f78.jpg/
http://imageshack.us/photo/my-images/20/fsqx.jpg/
http://imageshack.us/photo/my-images/571/i8k4.jpg/
http://imageshack.us/photo/my-images/837/hzs8.jpg/
DELL-Chris M
Community Manager
Community Manager
•
54.2K Posts
0
November 7th, 2013 08:00
The first two pictures look like more of a oval impression pushed onto the panel? Like it was wiped very roughly in a circular motion and left the image?
I would not replace this monitor. But I am enforcing USA policies. Contact Dell India Order Support via email. Present the pictures to them and see what they say.