Just purchased a new SP2309W. Installed everything as per instructions, including integrated web cam, and it was working fine. That was, until I shut down and attempted to restart. The 530 would not POST so was left with the Dell banner screen. Followed online support and determined it is the SP2309W's web cam USB connection that's causing the problem. What can I do?
Is there another webcam or webcam software installed?
Installed everything as per instructions, including integrated web cam, and it was working fine. That was, until I shut down and attempted to restart.
* So the webcam was functioning, then you shut off and restarted. Did you install any other drivers, Windows Updates from the time it was working to when it was not?
The web cam still functions if I plug it in now. The problem is the machine won't get past POST if I restart. Also noticed that I have to completely disconnect from power source after removing the web cam USB otherwise the restart just doesn't POST.
I looked at the installation date. Installed Dell Web Cam central 8th March. Only things to change since that have been some Microsoft security updates, primarily Office, but they were after I had the problem.
Do you have another PC to try out the monitor and it's software?
Unfortunately only a laptop with Vista but it already has Dell Webcam Central installed and an integrated web cam.
You could remove the laptop Dell Webcam Center and disable it's webcam in the device manager. Then, connect the monitor, and load it's Dell Webcam Central.
Center and Central, two toally different softwares.
For testing, disable the laptop webcam in the device manager and remove all webcam software. Then, install only the monitor webcam software.