txhallid
1 Copper

New DEll SP2309W webcam preventing Inspiron 530 running Win 7 32 Professional from POST

Just purchased a new SP2309W. Installed everything as per instructions, including integrated web cam, and it was working fine. That was, until I shut down and attempted to restart. The 530 would not POST so was left with the Dell banner screen. Followed online support and determined it is the SP2309W's web cam USB connection that's causing the problem. What can I do?

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Moderator
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Re: New DEll SP2309W webcam preventing Inspiron 530 running Win 7 32 Professional from POST

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txhallid
1 Copper

Re: New DEll SP2309W webcam preventing Inspiron 530 running Win 7 32 Professional from POST

No other web cam or software installed. Clean Win 7 build.

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Moderator
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Re: New DEll SP2309W webcam preventing Inspiron 530 running Win 7 32 Professional from POST

Installed everything as per instructions, including integrated web cam, and it was working fine. That was, until I shut down and attempted to restart.
* So the webcam was functioning, then you shut off and restarted. Did you install any other drivers, Windows Updates from the time it was working to when it was not?

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txhallid
1 Copper

Re: New DEll SP2309W webcam preventing Inspiron 530 running Win 7 32 Professional from POST

The web cam still functions if I plug it in now. The problem is the machine won't get past POST if I restart. Also noticed that I have to completely disconnect from power source after removing the web cam USB otherwise the restart just doesn't POST.

I looked at the installation date. Installed Dell Web Cam central 8th March. Only things to change since that have been some Microsoft security updates, primarily Office, but they were after I had the problem.

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Re: New DEll SP2309W webcam preventing Inspiron 530 running Win 7 32 Professional from POST

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txhallid
1 Copper

Re: New DEll SP2309W webcam preventing Inspiron 530 running Win 7 32 Professional from POST

Unfortunately only a laptop with Vista but it already has Dell Webcam Central installed and an integrated web cam.

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Moderator
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Re: New DEll SP2309W webcam preventing Inspiron 530 running Win 7 32 Professional from POST

You could remove the laptop Dell Webcam Center and disable it's webcam in the device manager. Then, connect the monitor, and load it's Dell Webcam Central.

Center and Central, two toally different softwares.

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txhallid
1 Copper

Re: New DEll SP2309W webcam preventing Inspiron 530 running Win 7 32 Professional from POST

It was Dell Webcam Central on both!

Works fine with the laptop (Studio 17, Vista HP).

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Moderator
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Re: New DEll SP2309W webcam preventing Inspiron 530 running Win 7 32 Professional from POST

For testing, disable the laptop webcam in the device manager and remove all webcam software. Then, install only the monitor webcam software.

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