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No Service Tag equals catch 22
I am unable to call for support because I do not have a service tag for my monitor. I read this FAQ before posting
en.community.dell.com/.../19263699
, but I don't see an email address to send information to and both your phone support and chat support require a service tag.
Monitor Model # is U2412Mb
DELL-Chris M
Community Manager
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December 3rd, 2015 07:00
Did you purchase the monitor directly from Dell?
kai23
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December 3rd, 2015 10:00
I believe so. It was purchased by the previous IT person and I can't find the receipts though.
DELL-Chris M
Community Manager
Community Manager
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54.2K Posts
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December 3rd, 2015 15:00
What is the 20 digit serial number? From that I can at least know when the 3 year warranty period started.
kai23
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December 4th, 2015 14:00
Thanks, but it won't be necessary now. We were able to contact our company rep and resolve this. It was still a hassle because of lack of service tag though. I hope in the future Dell will consider putting a service tag on all of their products or change the contact procedure. I could not send an email, initiate chat or even call in for support without the tag number. It is frustrating. Thank you for responding through the forum though. You were the most helpful so far.