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D1920F, patch, horizontal line
Dear Sir
Our Dell TFT Model No. D1920F big round black patch on screen & horizontal line on the screen. our Sr. No. CN-0321DV-72872-09S-181I . We are so much trouble. Please request to you pl attend my call and repair & solved my monitor problem
our address is
DR. VIRENDRA JUMDE
<ADMIN NOTE: Address removed per privacy policy>
INDIA.
CELL NO. <
ADMIN NOTE: Contact no.removed per privacy policy>
THANKINIG YOU
YOURS
VIRENDRA JUMDE
DELL-Saurabh A
710 Posts
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September 4th, 2012 06:00
Hi Virendra,
Run 'Self-Test Feature Check' (STFC) to check the monitor functionality. Follow these steps to run the test.
- Turn off both your computer and the monitor
- Unplug the video cable from the back of the computer. To ensure proper Self-Test operation, remove both Digital (white connector) and the Analog(blue connector) cables from the back of computer.
- Turn on the monitor.
- The floating 'Dell - Self-Test Feature Check' dialog box should appear on-screen (against a black background) if the monitor cannot sense a video signal and is working correctly. (Refer to image below)
- Check for the round black patch & horizontal line on the screen again. If they are still visible, it indicates that the monitor has gone bad and needs replacement.
- If monitor display looks good, try the next step
Reset the Monitor back to factory defaults:
- Press button to start (Refer to image below)
- Press any of the rest 4 buttons to activate the OSD menu
- Press the corresponding function icon button on the pop-up window of the OSD
- On Screen Display (OSD) system provides a full range of customizable tools to optimize your display
- When the OSD functions are displayed, enter the main menu. And then press '<' or '>' to select the option.
Press 'OK' to enter into the option
- Select 'Recall' option to restore the monitor back to factory defaults (Refer to image below)
I am adding you as a friend. If 'Self Test Feature Check' fails, monitor will need replacement. I need to check the warranty status of your monitor. Please reply with your monitor's order number and the account holder's name. Send these details only as a private message.
Do reply with the results. I would be glad to assist.