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1 Copper

[P2411H] Getting these two constantly bright and annoyingly distracting dots on the lower right corner of the screen.



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See them? Any way this can be fixed?

 

EDIT: Oh, and this brand new, just got it.

3 Replies
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Community Manager
Community Manager

Re: [P2411H] Getting these two constantly bright and annoyingly distracting dots on the lower right corner of the screen.

Do you see the dots while booted into safemode?
Do you see the dots while running the monitor Self Test?
* Turn the monitor off
* Disconnect all monitor cords from the PC
* Disconnect the monitor power cord from the rear of the monitor
* Press and hold the monitor power button in for 5 seconds
* Reconnect the monitor power cord to the rear of the monitor
* Turn the monitor on
* The floating red/green/blue/white dialog box should appear on screen against a black background


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1 Copper

Re: [P2411H] Getting these two constantly bright and annoyingly distracting dots on the lower right corner of the screen.

They can be seen no matter what, it's not a pixels problem, it's like 2 LEDs glowing much brighter than they should be. They can still be seen glowing dimly in a black background.

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Community Manager
Community Manager

Re: [P2411H] Getting these two constantly bright and annoyingly distracting dots on the lower right corner of the screen.

Get it replaced. If you only have a monitor order number, you should contact Order Support. If your monitor was purchased tied to a Dell PC, contact Technical Support. They will need the following data -
Email Address:
Name:
Shipping Address:
Phone Number:
Monitor Order number or PC Service Tag number:
Monitor 20 digit PPID number:
Reason:
Troubleshooting Done: