krissserz
1 Copper

P2415Q vs MacBook Pro (Retina, 15-inch, Mid 2015)

Hi!

I am a graphic designer and most importantly, a photo retoucher. I have a MacBook Pro (Retina, 15-inch, Mid 2015), and I need the external monitor to look EXACTLY the same as my MBP. Currently, my MacBook Pro, iPad, iPhone, and my wife's iMac all look the same. We use the sRGB IEC61966-2.1 profile.

I did a lot of research and I asked Dell representatives multiple times via their chat service to guide me for buying a new external monitor.

The verdict was that the P2415Q is the best monitor for photographers and designers. A representative even told me:

12/04/2017 09:38:13AM Christian Belanger: "I have a MacBook Pro (Retina, 15-inch, Mid 2015)."
12/04/2017 09:38:26AM Christian Belanger: "I do a lot of photo retouching."
12/04/2017 09:38:47AM Christian Belanger: "My iPhone, iPad and MacBook Pro screens all look the same."
12/04/2017 09:39:02AM Christian Belanger: "I need an external monitor for my MacBook Pro."
12/04/2017 09:39:46AM Christian Belanger: "It is super important that the color, brightness, contrast, etc., of this external monitor are the same as the screen of my MacBook Pro."
12/04/2017 09:39:52AM Christian Belanger: "I read in a few places that your Dell P2415Q would be a good match."
12/04/2017 09:39:56AM Christian Belanger: "Is that right?"
12/04/2017 09:40:19AM Christian Belanger: "Would I need to calibrate the monitor a lot to make it look the same as my MacBook Pro?"
12/04/2017 09:42:00AM Agent (TIP_SUP_Lawrence C): "Correct, that is one of our top sellers for monitors and is compatible with a MAC. There is no need for any calibration as well Christian."

So I bought the monitor, and 600$ later, it's no good; the screen is too yellow, and the contrast/brightness doesn't match at all my MacBook Pro. I spent hours trying to calibrate it with no success.

What am I  supposed to do now?

Can I get reimbursed?

Thanks,

Chris.

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Moderator
Moderator

RE: P2415Q vs MacBook Pro (Retina, 15-inch, Mid 2015)

If purchased directly from Dell, you have 30 days from the Dell invoice date to request a refund.

My apologies that the sales representative gave you incorrect information. You can see from the
P2415Q driver page "Operating system" drop down list, that the proprietary Apple hardware and software were not tested/validated by Dell =

Nor is there any mention of Apple in the P2415Q User's Guide.

Advanced users such as a photographer will want to calibrate the monitor to their subjective specifications using additional calibration hardware (colorimeter) and software.

Before you do anything else, you should post the issues on the Apple Forum and ask other Apple users how they are using the P2415Q with Apple products. Perhaps they can offer some other solutions.

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