Hsleem
1 Copper

P2417H, Windows 10, not able to open DDM

When opening DDM , getting message

Dell Display Manage Error
This program requires a supported Dell monitor and connection, and compatible display driver

Please advise .

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7 Replies
Moderator
Moderator

Re: P2417H, Windows 10, not able to open DDM

Hsleem,

 

Click my name and private message me the monitor service tag number.

* How is the monitor connected to the PC using what cable and ports?
* What video card model is in the PC?
* At the top of this Monitors Forum, open, "FAQ Monitor (updated 6/16/19)"
* Open "DDM (Dell Display Manager) FAQ"
* Read, "How too run the diagnostic report?"

 

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To help us troubleshoot, send us via a private message: Dell PC or Monitor Service Tag number
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Moderator

Re: P2417H, Windows 10, not able to open DDM

Hsleem,

 

Did the information provide any help?

 

 

Social Media Support
#IWork4Dell
To help us troubleshoot, send us via a private message: Dell PC or Monitor Service Tag number
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Hsleem
1 Copper

Re: P2417H, Windows 10, not able to open DDM

Hello,

Appreciating if i can execute the action plan provided tomorrow and feedback you as i'm not in the office to be able to connect to the screen.

Thanks

Hesham

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Hsleem
1 Copper

Re: P2417H, Windows 10, not able to open DDM

Diagnostic Report, generated 25-Jul-19 (10.0.17134)
Copyright (c) 1995-2019, EnTech Taiwan.
Version = 1.4.0.1942
OS = 10.0.17134.2 x64
Mechanism = 3
Account = Standard
Command line = "C:\Program Files (x86)\Dell\Dell Display Manager\ddm.exe"
////////////////////////////////////////
DriverError = 0x00000000
AutoRestoreWindowLayout = 0x00000000
LastCheck = 0x0000AA96
EnumErrorCount = 0x00000000
HintShown = 0x00000001
////////////////////////////////////////
10:44:20.599...User session disconnect
10:47:12.604...User session connect
10:47:17.641...Refreshing screen object
10:52:10.049...User session disconnect
10:58:10.309...Display powered OFF
11:03:12.046...Display powered ON
11:03:12.066...User session connect
11:03:17.067...Refreshing screen object
13:13:14.870...Video power down timeout = 900
13:45:59.832...User session disconnect
13:54:12.357...User session connect
13:54:17.380...Refreshing screen object
14:01:29.346...User session disconnect
14:07:29.562...Display powered OFF
14:26:51.169...Display powered ON
14:26:51.178...User session connect
14:26:56.178...Refreshing screen object
14:26:57.724...User session disconnect
14:26:57.780...Display powered OFF
14:32:22.028...Video power down timeout = 1500
14:32:22.956...Display powered ON
14:32:22.977...User session connect
14:32:28.103...Refreshing screen object
14:49:16.017...User session disconnect
14:55:34.372...User session connect
14:55:39.399...Refreshing screen object
15:00:11.165...User session disconnect
15:02:02.808...User session connect
15:02:07.817...Refreshing screen object
15:25:17.162...User session disconnect
15:35:16.050...User session connect
15:35:21.070...Refreshing screen object
15:40:21.161...User session disconnect
15:45:02.526...User session connect
15:45:07.533...Refreshing screen object
15:55:58.158...User session disconnect
16:05:18.768...User session connect
16:05:23.793...Refreshing screen object
16:09:47.164...User session disconnect
16:14:02.474...User session connect
16:14:07.498...Refreshing screen object
16:56:15.161...User session disconnect
17:02:16.287...User session connect
17:02:21.305...Refreshing screen object
17:07:44.538...User session disconnect
17:13:44.794...Display powered OFF
17:24:37.193...Display powered ON
17:24:37.204...User session connect
17:24:42.210...Refreshing screen object
17:31:43.997...Video power down timeout = 900
18:10:49.956...User session disconnect
18:18:52.455...User session connect
18:18:57.483...Refreshing screen object
18:48:41.331...User session disconnect
18:51:11.706...User session connect
18:51:16.731...Refreshing screen object
18:57:19.898...User session disconnect
18:57:20.169...Display powered OFF
19:21:47.506...Video power down timeout = 1500
19:21:48.195...Display powered ON
19:21:48.206...User session connect
19:21:53.433...Refreshing screen object
19:25:50.162...User session disconnect
19:35:20.594...User session connect
19:35:25.597...Refreshing screen object
19:43:59.842...User session disconnect
19:44:00.111...Display powered OFF
10:49:17.383...User session connect
10:49:18.240...Display powered ON
10:49:25.740...Refreshing screen object
10:53:20.236...User session disconnect
10:59:20.539...Display powered OFF
12:44:12.574...User session connect
12:44:13.999...Display powered ON
12:44:21.518...Refreshing screen object
12:46:48.498...Old=LEN40A0.0001
12:46:48.502...New=DELA0DC.0017
12:46:48.506...HPD event detected... pausing
12:46:52.555...Changed display configuration
12:46:52.588...Starting enumeration
12:46:52.603...Skipping unsupported device MONITOR\LEN40A0\{4d36e96e-e325-11ce-bfc1-08002be10318}\0001
12:46:52.612...1. DELA0DC.CW6Y782Q2GFB on Intel(R) HD Graphics 620
12:46:52.614......Monitor assignment = 1
12:46:52.615......Adapter name = \\.\DISPLAY1
12:46:52.616......Monitor name = Dell P2417H(HDMI)
12:46:52.617......Vendor ID = 8086
12:46:52.623......GPU driver = igdumdim64 21.20.16.4727
12:46:52.625......Flags = 08000005.00000003
12:46:52.626......Display tag = A40280DC
12:46:52.628......Monitor number = 1
12:46:52.629......Monitor handle = 00010001
12:46:52.630......Raw EDID = 00FFFFFFFFFFFF0010ACDCA042464732091C010380351E78EA0565A756529C270F5054A54B00714F8180A9C0D1C00101010101010101023A801871382D40582C45000F282100001E000000FF004357365937383251324746420A000000FC0044454C4C205032343137480A20000000FD00384C1E5311000A20202020202001A4
12:46:52.963......Error: communicating via DDC/CI (0xC0262582) = An error occurred while transmitting data to the device on the I2C bus
12:46:52.968......Error: failed to obtain output mask from display driver
12:46:55.692......Error: communicating via DDC/CI (0xC0262582) = An error occurred while transmitting data to the device on the I2C bus
12:46:55.696......Error: failed to obtain output mask from display driver
12:47:00.916......Error: communicating via DDC/CI (0xC0262582) = An error occurred while transmitting data to the device on the I2C bus
12:47:00.918......Error: failed to obtain output mask from display driver
12:47:00.919......Discarding unsupported display: DELA0DC.CW6Y782Q2GFB on Intel(R) HD Graphics 620
12:47:00.921......Status = 00000000
12:47:00.922...Ending enumeration
12:49:34.896...Refreshing screen object
12:55:14.282...User session disconnect
12:56:26.831...User session connect
12:56:31.869...Refreshing screen object
13:00:35.285...User session disconnect
13:05:53.794...User session connect
13:05:58.828...Refreshing screen object
13:23:55.284...User session disconnect
13:26:34.817...User session connect
13:26:39.843...Refreshing screen object
13:36:34.848...\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\
13:36:34.848...Dump: complete Windows device enumeration
13:36:34.848...1.DeviceName = \\.\DISPLAY1
13:36:34.849.....DeviceFlags = 08000005
13:36:34.849.....DeviceString = Intel(R) HD Graphics 620
13:36:34.849.....DeviceID = PCI\VEN_8086&DEV_5916&SUBSYS_505C17AA&REV_02
13:36:34.849.....DeviceKey = \Registry\Machine\System\CurrentControlSet\Control\Video\{3297CBE6-6727-11E8-A0F8-F9ED46B17B18}\0000
13:36:34.851.....a.MonitorName = \\.\DISPLAY1\Monitor0
13:36:34.851.......MonitorFlags = 00000002
13:36:34.851.......MonitorString = Generic PnP Monitor
13:36:34.851.......MonitorID = MONITOR\LEN40A0\{4d36e96e-e325-11ce-bfc1-08002be10318}\0001
13:36:34.852.......MonitorKey = \Registry\Machine\System\CurrentControlSet\Control\Class\{4d36e96e-e325-11ce-bfc1-08002be10318}\0001
13:36:34.853.......Raw EDID = 00FFFFFFFFFFFF0030AEA0400000000001190104951F1178EA24109759548E271E505400000001010101010101010101010101010101CE1D56E250001E302616360035AD1000001AD11756E250001E302616360035AD1000001A0000000F008C09308C093016090009E5B306000000FE004E5431343057484D2D4E34310A001E
13:36:34.854.....b.MonitorName = \\.\DISPLAY1\Monitor1
13:36:34.854.......MonitorFlags = 00000003
13:36:34.855.......MonitorString = Dell P2417H(HDMI)
13:36:34.855.......MonitorID = MONITOR\DELA0DC\{4d36e96e-e325-11ce-bfc1-08002be10318}\0017
13:36:34.855.......MonitorKey = \Registry\Machine\System\CurrentControlSet\Control\Class\{4d36e96e-e325-11ce-bfc1-08002be10318}\0017
13:36:34.856.......Raw EDID = 00FFFFFFFFFFFF0010ACDCA042464732091C010380351E78EA0565A756529C270F5054A54B00714F8180A9C0D1C00101010101010101023A801871382D40582C45000F282100001E000000FF004357365937383251324746420A000000FC0044454C4C205032343137480A20000000FD00384C1E5311000A20202020202001A4
13:36:34.858...2.DeviceName = \\.\DISPLAY2
13:36:34.859.....DeviceFlags = 00000000
13:36:34.859.....DeviceString = Intel(R) HD Graphics 620
13:36:34.860.....DeviceID = PCI\VEN_8086&DEV_5916&SUBSYS_505C17AA&REV_02
13:36:34.860.....DeviceKey = \Registry\Machine\System\CurrentControlSet\Control\Video\{3297CBE6-6727-11E8-A0F8-F9ED46B17B18}\0001
13:36:34.862.....a.MonitorName = \\.\DISPLAY2\Monitor0
13:36:34.863.......MonitorFlags = 00000002
13:36:34.863.......MonitorString = Generic PnP Monitor
13:36:34.863.......MonitorID = MONITOR\LEN40A0\{4d36e96e-e325-11ce-bfc1-08002be10318}\0001
13:36:34.864.......MonitorKey = \Registry\Machine\System\CurrentControlSet\Control\Class\{4d36e96e-e325-11ce-bfc1-08002be10318}\0001
13:36:34.865.......Raw EDID = 00FFFFFFFFFFFF0030AEA0400000000001190104951F1178EA24109759548E271E505400000001010101010101010101010101010101CE1D56E250001E302616360035AD1000001AD11756E250001E302616360035AD1000001A0000000F008C09308C093016090009E5B306000000FE004E5431343057484D2D4E34310A001E
13:36:34.866...3.DeviceName = \\.\DISPLAY3
13:36:34.867.....DeviceFlags = 00000000
13:36:34.867.....DeviceString = Intel(R) HD Graphics 620
13:36:34.868.....DeviceID = PCI\VEN_8086&DEV_5916&SUBSYS_505C17AA&REV_02
13:36:34.868.....DeviceKey = \Registry\Machine\System\CurrentControlSet\Control\Video\{3297CBE6-6727-11E8-A0F8-F9ED46B17B18}\0002
13:36:34.870.....a.MonitorName = \\.\DISPLAY3\Monitor0
13:36:34.871.......MonitorFlags = 00000002
13:36:34.871.......MonitorString = Generic PnP Monitor
13:36:34.871.......MonitorID = MONITOR\LEN40A0\{4d36e96e-e325-11ce-bfc1-08002be10318}\0001
13:36:34.872.......MonitorKey = \Registry\Machine\System\CurrentControlSet\Control\Class\{4d36e96e-e325-11ce-bfc1-08002be10318}\0001
13:36:34.873.......Raw EDID = 00FFFFFFFFFFFF0030AEA0400000000001190104951F1178EA24109759548E271E505400000001010101010101010101010101010101CE1D56E250001E302616360035AD1000001AD11756E250001E302616360035AD1000001A0000000F008C09308C093016090009E5B306000000FE004E5431343057484D2D4E34310A001E
13:36:34.875...Total number of monitors enumerated = 4
13:36:34.875...\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\

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Hsleem
1 Copper

Re: P2417H, Windows 10, not able to open DDM

Hello,

1- screen is connected using HDMI cable

2-Display driver : NVIDIA GeForce 940MX

Thanks

Hesham

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Hsleem
1 Copper

Re: P2417H, Windows 10, not able to open DDM

Hello,

i relied for your comment and waiting your feedback please.

Thanks

Hesham

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Moderator
Moderator

Re: P2417H, Windows 10, not able to open DDM

Hsleem,

 

Click my name and private message me the P2417H service tag number as well as your registered name, email address, and phone number.

 

* Open the P2417H Menu OSD
* Go to Others
* Is DDC/CI set to Enable? (See page 46)

 

 

Social Media Support
#IWork4Dell
To help us troubleshoot, send us via a private message: Dell PC or Monitor Service Tag number
Out of Warranty Support
Where do I find my Dell PC Service Tag or Express service code?
Where do I post SA (SupportAssist) issue/questions?
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