I recently purchased a P2418HZ, which is great. However, I notice that it is advertised to enable windows hello login function, but when I try to set it up in the Settings--Account--Sign-in Options--Windows Hello, it keeps saying "Sorry, something went wrong couldn't turn on the camera. Make sure it's working properly." Meanwhile, the camera is working and I can record videos. What's wrong with the windows hello?
* Windows Hello usage, User's Guide pages 54-56
* You must set up a PIN before you can enroll in Windows Hello
* If using a laptop with its own camera, set the P2418HZ webcam as the "default" camera, page 57
Where in these instructions below does the failure happen?
Thank you for your reply, Chris. Actually, I followed the instructions, but it failed at the step of "Get Started" after I entered my PIN. It just said "Sorry, something went wrong." I wonder if there is a way to determine whether there is a problem with the monitor I purchased, or I didn't set it up correctly.
That I do not know. You should ask the users on the Windows 10 board for Windows Hello setup help. Maybe they have seen this issue.