shixuanus
Copper

P2418HZ, Windows Hello, Camera help

Hi there,

I recently purchased a P2418HZ, which is great. However, I notice that it is advertised to enable windows hello login function, but when I try to set it up in the Settings--Account--Sign-in Options--Windows Hello, it keeps saying "Sorry, something went wrong couldn't turn on the camera. Make sure it's working properly." Meanwhile, the camera is working and I can record videos. What's wrong with the windows hello? 

Thank you!

Shixuan

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4 Replies
Moderator
Moderator

Re: P2418HZ, Windows Hello

 

* Windows Hello usage, User's Guide pages 54-56
* You must set up a PIN before you can enroll in Windows Hello
* If using a laptop with its own camera, set the P2418HZ webcam as the "default" camera, page 57

Where in these instructions below does the failure happen?

WH1.JPG

WH2.JPG

WH3.JPG


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shixuanus
Copper

Re: P2418HZ, Windows Hello

Thank you for your reply, Chris. Actually, I followed the instructions, but it failed at the step of "Get Started" after I entered my PIN. It just said "Sorry, something went wrong." I wonder if there is a way to determine whether there is a problem with the monitor I purchased, or I didn't set it up correctly.

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Moderator
Moderator

Re: P2418HZ, Windows Hello

That I do not know. You should ask the users on the Windows 10 board for Windows Hello setup help. Maybe they have seen this issue.


Social Media Support
#IWork4Dell
To help us troubleshoot, send us via a private message:
Dell Monitor Service Tag number, 20 digit S/N, A0x revision
Dell PC Service Tag number

Drivers and Downloads
Driver order




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shixuanus
Copper

Re: P2418HZ, Windows Hello

Thank you!

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