P3418HW, XPS 9560, DDM error

You need to update to a compatible display driver - grab the latest directly from Intel here. (You may need to install the driver manually.)

didn't work, have any ideas or alternatives besides waiting the next update?

What does "didn't work" mean exactly? While holding down the SHIFT key, right-click on the DDM system tray icon and select "Save diagnostic report" from the popup menu; then post the content of that report. Minimally, the report will show if you are using an incompatible display driver.

Issues Foud - Imcompatible Program

What shoul i do?

i already try the intel, and there is nothing there to update anymore in my computer...

DELF100 = 0x00000001
FW.DELF100.4D04D8AGA6VL = 0x00000100
LastCheck = 0x0000ABEB
HintShown = 0x00000001
AutoRestoreWindowLayout = 0x00000000
EnumErrorCount = 0x00000001
Metro.DELF100.4D04D8AGA6VL = 0x00000000
D3D.DELF100.4D04D8AGA6VL = 0x00000004
////////////////////////////////////////
09:19:02.264...\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\
09:19:02.265...Dump: complete Windows device enumeration
09:19:02.265...1.DeviceName = \\.\DISPLAY1
09:19:02.265.....DeviceFlags = 00000005
09:19:02.265.....DeviceString = Intel(R) HD Graphics 630
09:19:02.265.....DeviceID = PCI\VEN_8086&DEV_591B&SUBSYS_07BE1028&REV_04
09:19:02.266.....DeviceKey = \Registry\Machine\System\CurrentControlSet\Control\Video\{AB4B6EEE-AFCF-11EA-BC18-9DDBF3AE7D10}\0000
09:19:02.267.....a.MonitorName = \\.\DISPLAY1\Monitor0
09:19:02.268.......MonitorFlags = 00000003
09:19:02.268.......MonitorString = Generic PnP Monitor
09:19:02.268.......MonitorID = MONITOR\SHP1476\{4d36e96e-e325-11ce-bfc1-08002be10318}\0001
09:19:02.269.......MonitorKey = \Registry\Machine\System\CurrentControlSet\Control\Class\{4d36e96e-e325-11ce-bfc1-08002be10318}\0001
09:19:02.271...2.DeviceName = \\.\DISPLAY2
09:19:02.271.....DeviceFlags = 00000001
09:19:02.271.....DeviceString = Intel(R) HD Graphics 630
09:19:02.271.....DeviceID = PCI\VEN_8086&DEV_591B&SUBSYS_07BE1028&REV_04
09:19:02.272.....DeviceKey = \Registry\Machine\System\CurrentControlSet\Control\Video\{AB4B6EEE-AFCF-11EA-BC18-9DDBF3AE7D10}\0001
09:19:02.273.....a.MonitorName = \\.\DISPLAY2\Monitor0
09:19:02.274.......MonitorFlags = 00000003
09:19:02.274.......MonitorString = Dell P3418HW (HDMI 1)
09:19:02.274.......MonitorID = MONITOR\DELF100\{4d36e96e-e325-11ce-bfc1-08002be10318}\0004
09:19:02.275.......MonitorKey = \Registry\Machine\System\CurrentControlSet\Control\Class\{4d36e96e-e325-11ce-bfc1-08002be10318}\0004
09:19:02.277...3.DeviceName = \\.\DISPLAY3
09:19:02.279.....DeviceFlags = 00000000
09:19:02.280.....DeviceString = Intel(R) HD Graphics 630
09:19:02.280.....DeviceID = PCI\VEN_8086&DEV_591B&SUBSYS_07BE1028&REV_04
09:19:02.280.....DeviceKey = \Registry\Machine\System\CurrentControlSet\Control\Video\{AB4B6EEE-AFCF-11EA-BC18-9DDBF3AE7D10}\0002
09:19:02.282...Total number of monitors enumerated = 2
09:19:02.282...\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\

That's not a complete diagnostic report.

1. Close and exit DDM

2. Restart DDM from scratch

3. Save the Diagnostic report again

4. Post it in its entirety here

Diagnostic Report, generated 6/30/2020 (5.1.2600)
Copyright (c) 1995-2020, EnTech Taiwan.
Version = 1.50.0.1995
OS = 5.1.2600.2.Service Pack 3 (masked) x64
Mechanism = 3
Account = Administrator
Command line = "C:\Program Files (x86)\Dell\Dell Display Manager\ddm.exe" ExpandConstant
////////////////////////////////////////
LastCheck = 0x0000ABEC
EnumErrorCount = 0x00000000
HintShown = 0x00000001
////////////////////////////////////////
09:48:33.222...Log opened
09:48:33.237...WinOS = 2600
09:48:33.458...LanguageID = 00000409 00000409 00000409
09:48:33.489...Build = 1.50.0.1995
09:48:33.492...Windows handles = 000201FA 00010182 000101FE
09:48:33.495...OS monitor sleep timeout value = 1200 ms.
09:48:33.496...Applied DPI = 96-240
09:48:33.499...VM = 0
09:48:33.500...Registered DDM popup hotkey = Shift+Ctrl+D 6044
09:48:33.508...Registered EA layout MRU hotkey = Shift+Ctrl+Home 6024
09:48:33.513...Registered application window hotkey = Shift+Ctrl+Ins 602D
09:48:33.528...Remote asset management = 1
09:48:33.530...Remote registry service state = 4
09:48:34.054...WMI service state (unless firewalled) = 1
09:48:38.359...Starting enumeration
09:48:38.397...Skipping unsupported device MONITOR\SHP1476\{4d36e96e-e325-11ce-bfc1-08002be10318}\0001
09:48:38.397......Status = 00000000
09:48:38.397......Status = 00000000
09:48:38.413...Ending enumeration
09:48:38.413...New=SHP1476.0001 DELF100.0004
09:48:38.491...Video power down timeout = 1200
09:48:38.491...User session connect
09:48:38.497...Display powered ON
09:48:43.495...Refreshing screen object
09:49:57.624...\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\
09:49:57.625...Dump: complete Windows device enumeration
09:49:57.625...1.DeviceName = \\.\DISPLAY1
09:49:57.625.....DeviceFlags = 00000005
09:49:57.625.....DeviceString = Intel(R) HD Graphics 630
09:49:57.626.....DeviceID = PCI\VEN_8086&DEV_591B&SUBSYS_07BE1028&REV_04
09:49:57.626.....DeviceKey = \Registry\Machine\System\CurrentControlSet\Control\Video\{AB4B6EEE-AFCF-11EA-BC18-9DDBF3AE7D10}\0000
09:49:57.628.....a.MonitorName = \\.\DISPLAY1\Monitor0
09:49:57.628.......MonitorFlags = 00000003
09:49:57.628.......MonitorString = Generic PnP Monitor
09:49:57.628.......MonitorID = MONITOR\SHP1476\{4d36e96e-e325-11ce-bfc1-08002be10318}\0001
09:49:57.629.......MonitorKey = \Registry\Machine\System\CurrentControlSet\Control\Class\{4d36e96e-e325-11ce-bfc1-08002be10318}\0001
09:49:57.631...2.DeviceName = \\.\DISPLAY2
09:49:57.631.....DeviceFlags = 00000001
09:49:57.632.....DeviceString = Intel(R) HD Graphics 630
09:49:57.632.....DeviceID = PCI\VEN_8086&DEV_591B&SUBSYS_07BE1028&REV_04
09:49:57.632.....DeviceKey = \Registry\Machine\System\CurrentControlSet\Control\Video\{AB4B6EEE-AFCF-11EA-BC18-9DDBF3AE7D10}\0001
09:49:57.633.....a.MonitorName = \\.\DISPLAY2\Monitor0
09:49:57.634.......MonitorFlags = 00000003
09:49:57.634.......MonitorString = Dell P3418HW (HDMI 1)
09:49:57.634.......MonitorID = MONITOR\DELF100\{4d36e96e-e325-11ce-bfc1-08002be10318}\0004
09:49:57.635.......MonitorKey = \Registry\Machine\System\CurrentControlSet\Control\Class\{4d36e96e-e325-11ce-bfc1-08002be10318}\0004
09:49:57.637...3.DeviceName = \\.\DISPLAY3
09:49:57.637.....DeviceFlags = 00000000
09:49:57.638.....DeviceString = Intel(R) HD Graphics 630
09:49:57.638.....DeviceID = PCI\VEN_8086&DEV_591B&SUBSYS_07BE1028&REV_04
09:49:57.638.....DeviceKey = \Registry\Machine\System\CurrentControlSet\Control\Video\{AB4B6EEE-AFCF-11EA-BC18-9DDBF3AE7D10}\0002
09:49:57.640...Total number of monitors enumerated = 2
09:49:57.641...\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\

10:26:51.678...Log opened
10:26:51.684...WinOS = 2600
10:26:51.869...LanguageID = 00000409 00000409 00000409
10:26:51.890...Build = 1.50.0.1995
10:26:51.891...Windows handles = 000201FA 00010182 000101FE
10:26:51.893...OS monitor sleep timeout value = 1200 ms.
10:26:51.895...Applied DPI = 96-240
10:26:51.896...VM = 0
10:26:51.896...Registered DDM popup hotkey = Shift+Ctrl+D 6044
10:26:51.897...Registered EA layout MRU hotkey = Shift+Ctrl+Home 6024
10:26:51.898...Registered application window hotkey = Shift+Ctrl+Ins 602D
10:26:51.904...Remote asset management = 1
10:26:51.905...Remote registry service state = 4
10:26:52.154...WMI service state (unless firewalled) = 1
10:26:52.205...Starting enumeration
10:26:52.225...Skipping unsupported device MONITOR\SHP1476\{4d36e96e-e325-11ce-bfc1-08002be10318}\0001
10:26:52.233......Status = 00000000
10:26:52.241......Status = 00000000
10:26:52.242...Ending enumeration
10:26:52.249...New=SHP1476.0001 DELF102.0002
10:26:52.274...Video power down timeout = 1200
10:26:52.281...Display powered ON
10:26:52.284...User session connect
10:26:57.317...Refreshing screen object
10:27:09.017...\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\
10:27:09.017...Dump: complete Windows device enumeration
10:27:09.018...1.DeviceName = \\.\DISPLAY1
10:27:09.018.....DeviceFlags = 00000005
10:27:09.018.....DeviceString = Intel(R) HD Graphics 630
10:27:09.018.....DeviceID = PCI\VEN_8086&DEV_591B&SUBSYS_07BE1028&REV_04
10:27:09.018.....DeviceKey = \Registry\Machine\System\CurrentControlSet\Control\Video\{AB4B6EEE-AFCF-11EA-BC18-9DDBF3AE7D10}\0000
10:27:09.020.....a.MonitorName = \\.\DISPLAY1\Monitor0
10:27:09.020.......MonitorFlags = 00000003
10:27:09.020.......MonitorString = Generic PnP Monitor
10:27:09.020.......MonitorID = MONITOR\SHP1476\{4d36e96e-e325-11ce-bfc1-08002be10318}\0001
10:27:09.020.......MonitorKey = \Registry\Machine\System\CurrentControlSet\Control\Class\{4d36e96e-e325-11ce-bfc1-08002be10318}\0001
10:27:09.022...2.DeviceName = \\.\DISPLAY2
10:27:09.022.....DeviceFlags = 00000001
10:27:09.023.....DeviceString = Intel(R) HD Graphics 630
10:27:09.023.....DeviceID = PCI\VEN_8086&DEV_591B&SUBSYS_07BE1028&REV_04
10:27:09.023.....DeviceKey = \Registry\Machine\System\CurrentControlSet\Control\Video\{AB4B6EEE-AFCF-11EA-BC18-9DDBF3AE7D10}\0001
10:27:09.024.....a.MonitorName = \\.\DISPLAY2\Monitor0
10:27:09.024.......MonitorFlags = 00000003
10:27:09.024.......MonitorString = Dell P3418HW (HDMI 2)
10:27:09.025.......MonitorID = MONITOR\DELF102\{4d36e96e-e325-11ce-bfc1-08002be10318}\0002
10:27:09.025.......MonitorKey = \Registry\Machine\System\CurrentControlSet\Control\Class\{4d36e96e-e325-11ce-bfc1-08002be10318}\0002
10:27:09.026...3.DeviceName = \\.\DISPLAY3
10:27:09.026.....DeviceFlags = 00000000
10:27:09.027.....DeviceString = Intel(R) HD Graphics 630
10:27:09.027.....DeviceID = PCI\VEN_8086&DEV_591B&SUBSYS_07BE1028&REV_04
10:27:09.027.....DeviceKey = \Registry\Machine\System\CurrentControlSet\Control\Video\{AB4B6EEE-AFCF-11EA-BC18-9DDBF3AE7D10}\0002
10:27:09.028...Total number of monitors enumerated = 2
10:27:09.028...\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\

i did post, but after a while, i dont know why is deleted.

Your Windows device configuration looks to have problems.

1. Open the “Run” dialog box by pressing and holding the Windows key, then press the R key (“Run”)
2. Enter "devmgmt.msc" and click OK to start Device Manager
3. Delete (uninstall) every entry listed *under* the "Monitors" category (NOT the "Monitors" category itself!)
4. Delete (uninstall) every entry listed *under* the "Display adapters" category (NOT the "Display adapters" category itself!)
5. Go up to the Action menu, and select "Scan for hardware changes"

Try DDM again.

it didn`t work... the problem continues the same. 

the message - this program requires a supported dell monitor and connection, and compatible display driver. Check your display driver, cables and connection. 

Anything else u suggest? 

ok, i will do that.

What version of Windows are you running? Your log says build 2600, which is XPSP3.

Windows 10 Pro

Version 1909 (OS Build 18363.900)