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P3418HW, XPS 9560, DDM error

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Hi, 

Today after restarting my note, I couldn't use the DDM (Dell Display Manager). The Message =

Dell Display Manager Error - This program requires a supported Dell Monitor and connection, and compatible display driver. 

Does anyone know how to fix it?

Thanks.

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Re: P3418HW, XPS 9560, DDM error

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Sorry no. Try emailing dell.support@entechtaiwan.com directly, with a link to this thread so they can see what you've already done.

View solution in original post

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Re: P3418HW, XPS 9560, DDM error

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You need to update to a compatible display driver - grab the latest directly from Intel here. (You may need to install the driver manually.)

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Re: P3418HW, XPS 9560, DDM error

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didn't work, have any ideas or alternatives besides waiting the next update?

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Re: P3418HW, XPS 9560, DDM error

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What does "didn't work" mean exactly? While holding down the SHIFT key, right-click on the DDM system tray icon and select "Save diagnostic report" from the popup menu; then post the content of that report. Minimally, the report will show if you are using an incompatible display driver.

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Re: P3418HW, XPS 9560, DDM error

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Issues Foud - Imcompatible Program

What shoul i do?

i already try the intel, and there is nothing there to update anymore in my computer...

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Re: P3418HW, XPS 9560, DDM error

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DELF100 = 0x00000001
FW.DELF100.4D04D8AGA6VL = 0x00000100
LastCheck = 0x0000ABEB
HintShown = 0x00000001
AutoRestoreWindowLayout = 0x00000000
EnumErrorCount = 0x00000001
Metro.DELF100.4D04D8AGA6VL = 0x00000000
D3D.DELF100.4D04D8AGA6VL = 0x00000004
////////////////////////////////////////
09:19:02.264...\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\
09:19:02.265...Dump: complete Windows device enumeration
09:19:02.265...1.DeviceName = \\.\DISPLAY1
09:19:02.265.....DeviceFlags = 00000005
09:19:02.265.....DeviceString = Intel(R) HD Graphics 630
09:19:02.265.....DeviceID = PCI\VEN_8086&DEV_591B&SUBSYS_07BE1028&REV_04
09:19:02.266.....DeviceKey = \Registry\Machine\System\CurrentControlSet\Control\Video\{AB4B6EEE-AFCF-11EA-BC18-9DDBF3AE7D10}\0000
09:19:02.267.....a.MonitorName = \\.\DISPLAY1\Monitor0
09:19:02.268.......MonitorFlags = 00000003
09:19:02.268.......MonitorString = Generic PnP Monitor
09:19:02.268.......MonitorID = MONITOR\SHP1476\{4d36e96e-e325-11ce-bfc1-08002be10318}\0001
09:19:02.269.......MonitorKey = \Registry\Machine\System\CurrentControlSet\Control\Class\{4d36e96e-e325-11ce-bfc1-08002be10318}\0001
09:19:02.271...2.DeviceName = \\.\DISPLAY2
09:19:02.271.....DeviceFlags = 00000001
09:19:02.271.....DeviceString = Intel(R) HD Graphics 630
09:19:02.271.....DeviceID = PCI\VEN_8086&DEV_591B&SUBSYS_07BE1028&REV_04
09:19:02.272.....DeviceKey = \Registry\Machine\System\CurrentControlSet\Control\Video\{AB4B6EEE-AFCF-11EA-BC18-9DDBF3AE7D10}\0001
09:19:02.273.....a.MonitorName = \\.\DISPLAY2\Monitor0
09:19:02.274.......MonitorFlags = 00000003
09:19:02.274.......MonitorString = Dell P3418HW (HDMI 1)
09:19:02.274.......MonitorID = MONITOR\DELF100\{4d36e96e-e325-11ce-bfc1-08002be10318}\0004
09:19:02.275.......MonitorKey = \Registry\Machine\System\CurrentControlSet\Control\Class\{4d36e96e-e325-11ce-bfc1-08002be10318}\0004
09:19:02.277...3.DeviceName = \\.\DISPLAY3
09:19:02.279.....DeviceFlags = 00000000
09:19:02.280.....DeviceString = Intel(R) HD Graphics 630
09:19:02.280.....DeviceID = PCI\VEN_8086&DEV_591B&SUBSYS_07BE1028&REV_04
09:19:02.280.....DeviceKey = \Registry\Machine\System\CurrentControlSet\Control\Video\{AB4B6EEE-AFCF-11EA-BC18-9DDBF3AE7D10}\0002
09:19:02.282...Total number of monitors enumerated = 2
09:19:02.282...\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\

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Re: P3418HW, XPS 9560, DDM error

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That's not a complete diagnostic report.

1. Close and exit DDM

2. Restart DDM from scratch

3. Save the Diagnostic report again

4. Post it in its entirety here

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Re: P3418HW, XPS 9560, DDM error

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Diagnostic Report, generated 6/30/2020 (5.1.2600)
Copyright (c) 1995-2020, EnTech Taiwan.
Version = 1.50.0.1995
OS = 5.1.2600.2.Service Pack 3 (masked) x64
Mechanism = 3
Account = Administrator
Command line = "C:\Program Files (x86)\Dell\Dell Display Manager\ddm.exe" ExpandConstant
////////////////////////////////////////
LastCheck = 0x0000ABEC
EnumErrorCount = 0x00000000
HintShown = 0x00000001
////////////////////////////////////////
09:48:33.222...Log opened
09:48:33.237...WinOS = 2600
09:48:33.458...LanguageID = 00000409 00000409 00000409
09:48:33.489...Build = 1.50.0.1995
09:48:33.492...Windows handles = 000201FA 00010182 000101FE
09:48:33.495...OS monitor sleep timeout value = 1200 ms.
09:48:33.496...Applied DPI = 96-240
09:48:33.499...VM = 0
09:48:33.500...Registered DDM popup hotkey = Shift+Ctrl+D 6044
09:48:33.508...Registered EA layout MRU hotkey = Shift+Ctrl+Home 6024
09:48:33.513...Registered application window hotkey = Shift+Ctrl+Ins 602D
09:48:33.528...Remote asset management = 1
09:48:33.530...Remote registry service state = 4
09:48:34.054...WMI service state (unless firewalled) = 1
09:48:38.359...Starting enumeration
09:48:38.397...Skipping unsupported device MONITOR\SHP1476\{4d36e96e-e325-11ce-bfc1-08002be10318}\0001
09:48:38.397......Status = 00000000
09:48:38.397......Status = 00000000
09:48:38.413...Ending enumeration
09:48:38.413...New=SHP1476.0001 DELF100.0004
09:48:38.491...Video power down timeout = 1200
09:48:38.491...User session connect
09:48:38.497...Display powered ON
09:48:43.495...Refreshing screen object
09:49:57.624...\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\
09:49:57.625...Dump: complete Windows device enumeration
09:49:57.625...1.DeviceName = \\.\DISPLAY1
09:49:57.625.....DeviceFlags = 00000005
09:49:57.625.....DeviceString = Intel(R) HD Graphics 630
09:49:57.626.....DeviceID = PCI\VEN_8086&DEV_591B&SUBSYS_07BE1028&REV_04
09:49:57.626.....DeviceKey = \Registry\Machine\System\CurrentControlSet\Control\Video\{AB4B6EEE-AFCF-11EA-BC18-9DDBF3AE7D10}\0000
09:49:57.628.....a.MonitorName = \\.\DISPLAY1\Monitor0
09:49:57.628.......MonitorFlags = 00000003
09:49:57.628.......MonitorString = Generic PnP Monitor
09:49:57.628.......MonitorID = MONITOR\SHP1476\{4d36e96e-e325-11ce-bfc1-08002be10318}\0001
09:49:57.629.......MonitorKey = \Registry\Machine\System\CurrentControlSet\Control\Class\{4d36e96e-e325-11ce-bfc1-08002be10318}\0001
09:49:57.631...2.DeviceName = \\.\DISPLAY2
09:49:57.631.....DeviceFlags = 00000001
09:49:57.632.....DeviceString = Intel(R) HD Graphics 630
09:49:57.632.....DeviceID = PCI\VEN_8086&DEV_591B&SUBSYS_07BE1028&REV_04
09:49:57.632.....DeviceKey = \Registry\Machine\System\CurrentControlSet\Control\Video\{AB4B6EEE-AFCF-11EA-BC18-9DDBF3AE7D10}\0001
09:49:57.633.....a.MonitorName = \\.\DISPLAY2\Monitor0
09:49:57.634.......MonitorFlags = 00000003
09:49:57.634.......MonitorString = Dell P3418HW (HDMI 1)
09:49:57.634.......MonitorID = MONITOR\DELF100\{4d36e96e-e325-11ce-bfc1-08002be10318}\0004
09:49:57.635.......MonitorKey = \Registry\Machine\System\CurrentControlSet\Control\Class\{4d36e96e-e325-11ce-bfc1-08002be10318}\0004
09:49:57.637...3.DeviceName = \\.\DISPLAY3
09:49:57.637.....DeviceFlags = 00000000
09:49:57.638.....DeviceString = Intel(R) HD Graphics 630
09:49:57.638.....DeviceID = PCI\VEN_8086&DEV_591B&SUBSYS_07BE1028&REV_04
09:49:57.638.....DeviceKey = \Registry\Machine\System\CurrentControlSet\Control\Video\{AB4B6EEE-AFCF-11EA-BC18-9DDBF3AE7D10}\0002
09:49:57.640...Total number of monitors enumerated = 2
09:49:57.641...\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\

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Re: P3418HW, XPS 9560, DDM error

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i did post, but after a while, i dont know why is deleted.

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Re: P3418HW, XPS 9560, DDM error

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10:26:51.678...Log opened
10:26:51.684...WinOS = 2600
10:26:51.869...LanguageID = 00000409 00000409 00000409
10:26:51.890...Build = 1.50.0.1995
10:26:51.891...Windows handles = 000201FA 00010182 000101FE
10:26:51.893...OS monitor sleep timeout value = 1200 ms.
10:26:51.895...Applied DPI = 96-240
10:26:51.896...VM = 0
10:26:51.896...Registered DDM popup hotkey = Shift+Ctrl+D 6044
10:26:51.897...Registered EA layout MRU hotkey = Shift+Ctrl+Home 6024
10:26:51.898...Registered application window hotkey = Shift+Ctrl+Ins 602D
10:26:51.904...Remote asset management = 1
10:26:51.905...Remote registry service state = 4
10:26:52.154...WMI service state (unless firewalled) = 1
10:26:52.205...Starting enumeration
10:26:52.225...Skipping unsupported device MONITOR\SHP1476\{4d36e96e-e325-11ce-bfc1-08002be10318}\0001
10:26:52.233......Status = 00000000
10:26:52.241......Status = 00000000
10:26:52.242...Ending enumeration
10:26:52.249...New=SHP1476.0001 DELF102.0002
10:26:52.274...Video power down timeout = 1200
10:26:52.281...Display powered ON
10:26:52.284...User session connect
10:26:57.317...Refreshing screen object
10:27:09.017...\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\
10:27:09.017...Dump: complete Windows device enumeration
10:27:09.018...1.DeviceName = \\.\DISPLAY1
10:27:09.018.....DeviceFlags = 00000005
10:27:09.018.....DeviceString = Intel(R) HD Graphics 630
10:27:09.018.....DeviceID = PCI\VEN_8086&DEV_591B&SUBSYS_07BE1028&REV_04
10:27:09.018.....DeviceKey = \Registry\Machine\System\CurrentControlSet\Control\Video\{AB4B6EEE-AFCF-11EA-BC18-9DDBF3AE7D10}\0000
10:27:09.020.....a.MonitorName = \\.\DISPLAY1\Monitor0
10:27:09.020.......MonitorFlags = 00000003
10:27:09.020.......MonitorString = Generic PnP Monitor
10:27:09.020.......MonitorID = MONITOR\SHP1476\{4d36e96e-e325-11ce-bfc1-08002be10318}\0001
10:27:09.020.......MonitorKey = \Registry\Machine\System\CurrentControlSet\Control\Class\{4d36e96e-e325-11ce-bfc1-08002be10318}\0001
10:27:09.022...2.DeviceName = \\.\DISPLAY2
10:27:09.022.....DeviceFlags = 00000001
10:27:09.023.....DeviceString = Intel(R) HD Graphics 630
10:27:09.023.....DeviceID = PCI\VEN_8086&DEV_591B&SUBSYS_07BE1028&REV_04
10:27:09.023.....DeviceKey = \Registry\Machine\System\CurrentControlSet\Control\Video\{AB4B6EEE-AFCF-11EA-BC18-9DDBF3AE7D10}\0001
10:27:09.024.....a.MonitorName = \\.\DISPLAY2\Monitor0
10:27:09.024.......MonitorFlags = 00000003
10:27:09.024.......MonitorString = Dell P3418HW (HDMI 2)
10:27:09.025.......MonitorID = MONITOR\DELF102\{4d36e96e-e325-11ce-bfc1-08002be10318}\0002
10:27:09.025.......MonitorKey = \Registry\Machine\System\CurrentControlSet\Control\Class\{4d36e96e-e325-11ce-bfc1-08002be10318}\0002
10:27:09.026...3.DeviceName = \\.\DISPLAY3
10:27:09.026.....DeviceFlags = 00000000
10:27:09.027.....DeviceString = Intel(R) HD Graphics 630
10:27:09.027.....DeviceID = PCI\VEN_8086&DEV_591B&SUBSYS_07BE1028&REV_04
10:27:09.027.....DeviceKey = \Registry\Machine\System\CurrentControlSet\Control\Video\{AB4B6EEE-AFCF-11EA-BC18-9DDBF3AE7D10}\0002
10:27:09.028...Total number of monitors enumerated = 2
10:27:09.028...\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\

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