2005ftw
2 Bronze

RMA'ing my 2005 FPW

I'm at a total loss right now.

I bought a used Dell 2005 FPW from a german online auction and confirmed with seller and Dell that the warranty would be ok.

I didn't really bother with the backlight problem untill I realized it had burnt a dark patch on my screen. Now, I've been trying to contact Dell Finland by email, but haven't received any answer. When I tried calling the number provided on the website, my call wasn't answered.
Basically I've been filling the form on Dell's website for TWO months now and calling them occasionally, but hearing nothing in return.

I got no clue what to do now. 😐
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2 Replies
noritsugu
3 Argentum

Re: RMA'ing my 2005 FPW

In order to get warranty service in USA, you have to get the lcd ownership transfered from the seller to you. I don't know the policy in your country.

Why don't you try chat with DELL, because it's free. I think you have no service tag numbers, but you can start chat from sales, and they can forward you to someone.

http://www1.us.dell.com/content/topics/segtopic.aspx/sales_chat_support

When I need help for my LCD with no service tags, I use this.
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2005ftw
2 Bronze

Re: RMA'ing my 2005 FPW

Thanks for the reply.

Unfortunately I can't find a finnish or european alternative for sales chat. I couldn't find a transfer of warranty either for europe, only the US.
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