rsosro
1 Copper

S2340M, Pink Hue & Horizontal Lines

I purchased a S2340M monitor from Best Buy on 10/3/13. Yesterday the monitor began showing a pink hue and horizontal lines on the left 1/3 of the screen. Doing a Google search on this problem, I see many people have this problem with this particular monitor. How do I get the monitor repaired or replaced? Live chat is currently closed.

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Moderator
Moderator

RE: S2340M, Pink Hue & Horizontal Lines

We do not repair monitors, we simply replace them while under warranty.

* Press the monitor Menu button to open the OSD (On Screen Display)
* Go to Other Settings
* Choose Factory Reset, Reset All Settings

* Turn the monitor off
* Disconnect all cables from the monitor except the power cord
* Turn the monitor on
* Looking at the monitor buttons top to bottom, press and hold buttons 1 and 4 down for two seconds
* An all Gray screen appears
* Press button 4. The screen changes to Red
* Press button 4. The screen changes to Green
* Press button 4. The screen changes to Blue
* Press button 4. The screen changes to Black
* Press button 4. The screen changes to White
* Press button 4. The screen changes to Text
* Press button 4 to exit the test
* Did you see the issue on the colored screens while running the test?

If yes,
* Go back to the top of this Monitor Forum
* Open, "My 24" or smaller monitor does not have a Service Tag"

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