Unsolved
This post is more than 5 years old
7 Posts
0
4921
S2415H, Nvidia GTX 970, Built-in speakers not working
I use a PC and connect the monitor to my GPU (GTX 970) via an HDMI cable. There is no sound playing. I tried doing a factory reset. When I open up my playback devices, it indicates that there is sound from the monitor but nothing is audible.
DELL-Chris M
Community Manager
Community Manager
•
54.2K Posts
0
October 7th, 2017 11:00
The S2415H is a Stereo two channel (L/R) output only. When using the S2415H built-in 3w speakers, a 4 or higher channel audio setup will not work. So the first thing to do is make sure that the PC audio is set to Stereo.
* Press the S2415H Menu button to open the OSD (On Screen Display)
* Go to Audio
* Go to Audio Source and choose HDMI (MHL)
* Set the volume to 50
* Exit the S2415H OSD
* Open the computer audio Sound Playback and click the DELL S2415H HDMI as the default playback device. This places a green check on the S2415H HDMI listing. See my example below =
* Start playing music and change the volume through Windows, not through the S2415H volume control
baonnguyenn
7 Posts
0
October 7th, 2017 12:00
Did exactly that and still nothing
baonnguyenn
7 Posts
0
October 7th, 2017 12:00
DELL-Chris M
Community Manager
Community Manager
•
54.2K Posts
0
October 9th, 2017 07:00
And where in the PC audio did you set the HDMI audio output to Stereo? Does the S2415H side Headphone out jack work when you plug headphones into it and play music?
baonnguyenn
7 Posts
0
October 9th, 2017 11:00
No the side headphones does not work either
DELL-Chris M
Community Manager
Community Manager
•
54.2K Posts
0
October 10th, 2017 10:00
From the computer green audio out jack, plug an RCA cable in it, the other end plugs into the S2415H audio Line-In port. Set the computer audio playback to Speakers Realtek. Test both the S2415H speakers and its headphone out jack.
I would also test the S2415H on another computer to see if the "no audio" issue follows the S2415H.
baonnguyenn
7 Posts
0
October 10th, 2017 12:00
Does a regular aux cable work instead?
baonnguyenn
7 Posts
0
October 10th, 2017 12:00
If yes then i've already tried it using both VGA and HDMI options
DELL-Chris M
Community Manager
Community Manager
•
54.2K Posts
0
October 11th, 2017 07:00
No idea what you mean by "regular aux cable". I mean this =
baonnguyenn
7 Posts
0
October 11th, 2017 11:00
Yes that's what i meant. I've tried that too
DELL-Chris M
Community Manager
Community Manager
•
54.2K Posts
0
October 11th, 2017 13:00
Maybe the monitor is defective. But I would test it on another computer before starting a monitor exchange.