Colin_Weldon
1 Nickel

S2417DG loses settings, flashes RGB in sleep mode

Hello,

I have had my S2417DG monitor for several months now, and I have had no problems with it. However yesterday when I got home from work I noticed that while it was in sleep mode it was flashing different colors on the screen. Additionally now when the button next to the power button is pressed a strange menu pops up with different settings in check boxes. When I went to the normal monitor settings I noticed they were reset and I went to change them back to what I had before with the monitor running at 165hz and the color scheme in RPG mode, however the setting for my refresh rate would not change and when I reset my PC to try and see if it fixed it all of my settings all of them were reset. I have not done anything but change settings on this monitor, i have not taken it apart or done anything that would make it do this. It just happened on its own. I have updated it, updated all of my drivers and nothing seems to fix it. What should I do?

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6 Replies
Moderator
Moderator

Re: S2417DG loses settings, flashes RGB in sleep mode

 

The internal Factory Service Center menu is appearing? In that menu, you should disable burn-in. Also look for something that mentions reset to factory and see if you can disable it. Do not make any other changes. Then exit the menu. As to why it is appearing, no idea. To enter it you have to press an odd combination of buttons.

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Colin_Weldon
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Re: S2417DG loses settings, flashes RGB in sleep mode

Nobody as far as I know of hit any buttons, I live alone and it was doing it when I got home. Are you saying that I should disable burn in and then try to reset settings? Because like I said it seems to reset itself whenever I power off my PC.

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Colin_Weldon
1 Nickel

Re: S2417DG loses settings, flashes RGB in sleep mode

Whenever I try and do the overclock to 165hz like I had before it reboots like it should but then the screen flashes red and all of the setting reboot.

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Colin_Weldon
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Re: S2417DG loses settings, flashes RGB in sleep mode

Is there any way I can talk to you more directly so I can tell you everything that is happening?

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Highlighted
Moderator
Moderator

Re: S2417DG loses settings, flashes RGB in sleep mode

 

Yes, disable burn-in in the Factory Menu. No, I said look for a setting in the Factory Menu that "resets" the monitor and see if you can DISABLE it. No. All communication is via this Forum so as to help other users who may have this issue and search for the issue on the Forum or Google. If you cannot make those two settings and fix the issue, the monitor is faulty. Read this.

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Colin_Weldon
1 Nickel

Re: S2417DG loses settings, flashes RGB in sleep mode

I managed to fix most of the problems by trying a fix that I saw on YouTube. What you have to do is disable the burn in and the factory menu and then go onto the monitor's settings and disable the power saving. That should fix all of the problems. However the one thing that still does not work is thew 165hz overclock. Whenever you say yes to reboot the monitor it flashes a red screen before and it goes back to the way that it was with the burn in and factory menu on and all of my settings reset. Is there any other way to get the display to 165hz?

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