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OhCommonReally
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S2716DG, firmware question

I have an S2716DG monitor. I'm experiencing intense pinkish nuances in all color preset modes. I have tried factory reset, hard reset, and run the built-in diagnosis, but nothing worked. In softMCCS program, I see a lot of strange things, like my monitor SN to be: #ASN3yQGY1eHd.
My monitor SN: CN-0Y44M5-QDC00-7BE-057U-A07

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Moderator
Moderator

Re: S2716DG, firmware question

 

* Reset again to Factory defaults in the OSD (On Screen Display). Then post pictures of the S2716DG stand alone BID colored screens
* Are you asking what firmware is currently installed?

Not sure why softMCCS is not reporting the correct data for you. softMCCS 2.5.0.1070 is reporting my D3218HN S/N number correctly. Perhaps uninstall softMCCS, reboot when done, then install the latest version and retest.

My data =
- softMCCS X9R5K7990URE
- D3218HN label CN-0X9R5K-BO300-799-0URE
Dell monitor part number = X9R5K D3218HN
Build date = 799 (9/9/17)
OEM manufacturer code = 0URE

Your data =
- softMCCS ASN3YQGY1EHD
- S2716DG label CN-0Y44M5-QDC00-7BE-057U
Dell monitor part number = Y44M5 S2716DG
Build date = 7BE (11/14/17)
OEM manufacturer code = 057U

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OhCommonReally
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Re: S2716DG, firmware question

i was asking if you could give me a download link with current firmware for my monitor as an firmware update format.

i tried what you said but didnt changed anything, here is a log from softMCCS where you can find again that weird SN.

Spoiler
softMCCS Report - 6/19/2018
**************************************

Platform
OS version and build................ 10.0 Build 17134
Physical memory..................... 16739.36MB
Virtual memory...................... 14645.66MB
Screen resolution................... 2560x1440
Device data......................... 0x1B8010DE.00.01.01
Program version..................... 2.5.0.1070

Basic display information
Product name........................ Dell S2716DG
Product ID.......................... DELA0D1
Serial number....................... #ASN3yQGY1eHd
Manufactured........................ 2017 ISO week 46
Preferred timing.................... 2560x1440 at 60Hz
DDC/CI.............................. Supported
MCCS version........................ 2.2
Device controller................... Unknown 2052, Level 1113

 

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OhCommonReally
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Re: S2716DG, firmware question

here is a picture from the back of the monitor, and yeah i bought the monitor from a big brand of electronics.

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Moderator
Moderator

Re: S2716DG, firmware question

 

I removed the link since it shows private data. The label is legit. Our tool still shows Best Buy as the owner. You need to fill out this form to get it into your name. No, we never offered the S2716DG firmware as a download.

Reset again to Factory defaults in the OSD (On Screen Display). Then post the links to pictures of the S2716DG stand alone BID colored screens.

* To what system model is the S2716DG connected?
* To what video card?
* To what video card port?
* If Nvidia and connecting using its DP out port and DP in on the S2716DG, have you tested with G-SYNC enabled in the Nvidia Control Panel? Testing all Hz, 2560x1440 60Hz/85Hz/100Hz/120Hz/144Hz
* Then with G-SYNC disabled testing at 60Hz?

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OhCommonReally
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Re: S2716DG, firmware question

nevermind, i can still return the monitor from where i bought it. But i`ll probably link this thread as motivation. I thought i could fix it by rewriting the firmware. Thx anyway.

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OhCommonReally
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Re: S2716DG, firmware question

After investigating a bit those last days, i found that the reason for the wrong serial number has to do with the corruption of the EDID file,the one storred in the monitor's EEPROM.

To be sure, can you post me an similar(the same model, without private data) EDID file ( obtained with real time mode of the Monitor Asset Manager software)?

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Re: S2716DG, firmware question

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OhCommonReally
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Re: S2716DG, firmware question

Ok, i got one and it looks totaly diferent. Now the question is can you tell me the combination of entering service menu?

the edid file i found.

Spoiler
Monitor
Model name............... Dell S2716DG
Manufacturer............. Dell
Plug and Play ID......... DELA0D1
Serial number............ #ASNioe8P/tXd
Manufacture date......... 2016, ISO week 10
Filter driver............ None
-------------------------
EDID revision............ 1.4
Input signal type........ Digital (DisplayPort)
Color bit depth.......... 8 bits per primary color
Color encoding formats... RGB 4:4:4
Screen size.............. 600 x 340 mm (27.2 in)
Power management......... Not supported
Extension blocs.......... 1 (CEA-EXT)
-------------------------
DDC/CI................... n/a

Color characteristics
Default color space...... sRGB
Display gamma............ 2.20
Red chromaticity......... Rx 0.640 - Ry 0.330
Green chromaticity....... Gx 0.300 - Gy 0.600
Blue chromaticity........ Bx 0.150 - By 0.060
White point (default).... Wx 0.313 - Wy 0.329
Additional descriptors... None

Timing characteristics
Horizontal scan range.... 34-209kHz
Vertical scan range...... 30-144Hz
Video bandwidth.......... 570MHz
CVT standard............. Not supported
GTF standard............. Not supported
Additional descriptors... None
Preferred timing......... Yes
Native/preferred timing.. 2560x1440p at 60Hz (16:9)
Modeline............... "2560x1440" 241.500 2560 2608 2640 2720 1440 1443 1448 1481 +hsync -vsync

Standard timings supported
640 x 480p at 60Hz - IBM VGA
800 x 600p at 60Hz - VESA
1024 x 768p at 60Hz - VESA

EIA/CEA-861 Information
Revision number.......... 3
IT underscan............. Not supported
Basic audio.............. Supported
YCbCr 4:4:4.............. Not supported
YCbCr 4:2:2.............. Not supported
Native formats........... 1
Detailed timing #1....... 2560x1440p at 85Hz (16:9)
Modeline............... "2560x1440" 346.500 2560 2608 2640 2720 1440 1443 1448 1499 +hsync -vsync
Detailed timing #2....... 2560x1440p at 100Hz (16:9)
Modeline............... "2560x1440" 410.500 2560 2608 2640 2720 1440 1443 1448 1510 +hsync -vsync
Detailed timing #3....... 2560x1440p at 120Hz (16:9)
Modeline............... "2560x1440" 497.750 2560 2608 2640 2720 1440 1443 1448 1525 +hsync -vsync
Detailed timing #4....... 2560x1440p at 144Hz (16:9)
Modeline............... "2560x1440" 569.750 2560 2608 2640 2720 1440 1443 1448 1455 +hsync +vsync
Detailed timing #5....... 2560x1440p at 24Hz (16:9)
Modeline............... "2560x1440" 95.000 2560 2608 2640 2720 1440 1443 1448 1457 +hsync -vsync

CE audio data (formats supported)
LPCM 2-channel, 16-bit at 32/44/48 kHz

CE speaker allocation data
Channel configuration.... 2.0
Front left/right......... Yes
Front LFE................ No
Front center............. No
Rear left/right.......... No
Rear center.............. No
Front left/right center.. No
Rear left/right center... No
Rear LFE................. No

CE vendor specific data (VSDB)
IEEE registration number. 0x00044B
CEC physical address..... 0.1.0.1
Maximum TMDS clock....... 165MHz

Report information
Date generated........... 7/23/2018
Software revision........ 2.90.0.1020
Data source.............. File
Operating system......... 10.0.17134.2

Raw data
00,FF,FF,FF,FF,FF,FF,00,10,AC,D1,A0,51,34,4C,30,0A,1A,01,04,A5,3C,22,78,06,EE,91,A3,54,4C,99,26,
0F,50,54,21,08,00,01,01,01,01,01,01,01,01,01,01,01,01,01,01,01,01,56,5E,00,A0,A0,A0,29,50,30,20,
35,00,56,50,21,00,00,1A,00,00,00,FF,00,23,41,53,4E,69,6F,65,38,50,2F,74,58,64,00,00,00,FD,00,1E,
90,22,D1,39,01,0A,20,20,20,20,20,20,00,00,00,FC,00,44,65,6C,6C,20,53,32,37,31,36,44,47,0A,01,2E,
02,03,12,41,23,09,07,01,83,01,00,00,65,4B,04,00,01,01,5A,87,00,A0,A0,A0,3B,50,30,20,35,00,56,50,
21,00,00,1A,5A,A0,00,A0,A0,A0,46,50,30,20,35,00,56,50,21,00,00,1A,6F,C2,00,A0,A0,A0,55,50,30,20,
35,00,56,50,21,00,00,1A,8F,DE,00,A0,A0,A0,0F,50,30,20,35,00,56,50,21,00,00,1E,1C,25,00,A0,A0,A0,
11,50,30,20,35,00,56,50,21,00,00,1A,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,98

 the one i have it.

Spoiler
Monitor
Model name............... Dell S2716DG
Manufacturer............. Dell
Plug and Play ID......... DELA0D1
Serial number............ #ASMHQGwq3eDd
Manufacture date......... 2017, ISO week 46
Filter driver............ None
-------------------------
EDID revision............ 1.4
Input signal type........ Digital (DisplayPort)
Color bit depth.......... 8 bits per primary color
Color encoding formats... RGB 4:4:4
Screen size.............. 600 x 340 mm (27.2 in)
Power management......... Not supported
Extension blocs.......... 1 (CEA-EXT)
-------------------------
DDC/CI................... Supported
MCCS revison............. 2.2
Display technology....... TFT
Controller............... Unknown
Firmware revision........ 4.89
Firmware flags........... 0x0002FFFF
Active power on time..... 3 hours
Power consumption........ 6.55 kWh
Current frequency........ 222.54kHz, 144.00Hz

Color characteristics
Default color space...... sRGB
Display gamma............ 2.20
Red chromaticity......... Rx 0.640 - Ry 0.330
Green chromaticity....... Gx 0.300 - Gy 0.600
Blue chromaticity........ Bx 0.150 - By 0.060
White point (default).... Wx 0.313 - Wy 0.329
Additional descriptors... None

Timing characteristics
Horizontal scan range.... 34-222kHz
Vertical scan range...... 30-144Hz
Video bandwidth.......... 590MHz
CVT standard............. Not supported
GTF standard............. Not supported
Additional descriptors... None
Preferred timing......... Yes
Native/preferred timing.. 2560x1440p at 60Hz (16:9)
Modeline............... "2560x1440" 241.500 2560 2608 2640 2720 1440 1443 1448 1481 +hsync -vsync

Standard timings supported
640 x 480p at 60Hz - IBM VGA
800 x 600p at 60Hz - VESA
1024 x 768p at 60Hz - VESA

EIA/CEA-861 Information
Revision number.......... 3
IT underscan............. Not supported
Basic audio.............. Supported
YCbCr 4:4:4.............. Not supported
YCbCr 4:2:2.............. Not supported
Native formats........... 1
Detailed timing #1....... 2560x1440p at 85Hz (16:9)
Modeline............... "2560x1440" 346.500 2560 2608 2640 2720 1440 1443 1448 1499 +hsync -vsync
Detailed timing #2....... 2560x1440p at 100Hz (16:9)
Modeline............... "2560x1440" 410.500 2560 2608 2640 2720 1440 1443 1448 1510 +hsync -vsync
Detailed timing #3....... 2560x1440p at 120Hz (16:9)
Modeline............... "2560x1440" 497.750 2560 2608 2640 2720 1440 1443 1448 1525 +hsync -vsync
Detailed timing #4....... 2560x1440p at 144Hz (16:9)
Modeline............... "2560x1440" 586.580 2560 2568 2600 2640 1440 1443 1453 1543 +hsync +vsync
Detailed timing #5....... 2560x1440p at 24Hz (16:9)
Modeline............... "2560x1440" 95.000 2560 2608 2640 2720 1440 1443 1448 1457 +hsync -vsync

CE audio data (formats supported)
LPCM 2-channel, 16-bit at 32/44/48 kHz

CE speaker allocation data
Channel configuration.... 2.0
Front left/right......... Yes
Front LFE................ No
Front center............. No
Rear left/right.......... No
Rear center.............. No
Front left/right center.. No
Rear left/right center... No
Rear LFE................. No

CE vendor specific data (VSDB)
IEEE registration number. 0x00044B
CEC physical address..... 0.1.0.1
Maximum TMDS clock....... 165MHz

Report information
Date generated........... 7/23/2018
Software revision........ 2.90.0.1020
Data source.............. Real-time 0x0100
Operating system......... 10.0.17134.2

Raw data
00,FF,FF,FF,FF,FF,FF,00,10,AC,D1,A0,55,43,37,30,2E,1B,01,04,A5,3C,22,78,06,EE,91,A3,54,4C,99,26,
0F,50,54,21,08,00,01,01,01,01,01,01,01,01,01,01,01,01,01,01,01,01,56,5E,00,A0,A0,A0,29,50,30,20,
35,00,56,50,21,00,00,1A,00,00,00,FF,00,23,41,53,4D,48,51,47,77,71,33,65,44,64,00,00,00,FD,00,1E,
90,22,DE,3B,01,0A,20,20,20,20,20,20,00,00,00,FC,00,44,65,6C,6C,20,53,32,37,31,36,44,47,0A,01,19,
02,03,12,41,23,09,07,01,83,01,00,00,65,4B,04,00,01,01,5A,87,00,A0,A0,A0,3B,50,30,20,35,00,56,50,
21,00,00,1A,5A,A0,00,A0,A0,A0,46,50,30,20,35,00,56,50,21,00,00,1A,6F,C2,00,A0,A0,A0,55,50,30,20,
35,00,56,50,21,00,00,1A,22,E5,00,50,A0,A0,67,50,08,20,3A,00,56,50,21,00,00,1E,1C,25,00,A0,A0,A0,
11,50,30,20,35,00,56,50,21,00,00,1A,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,19
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OhCommonReally
1 Nickel

Re: S2716DG, firmware question

well, i returned my old one and i got another, but same problem, edid data of this monitor is similar to an acer predator, not to an dell one. i can post you edid files or label if you want. now all i need is to know how to enter service menu.

the SN to the new one is: CN-0Y44MS-QDC00-7BE-07CU-A07

i tried see the code from ubuntu and is the same as the one my program shows it.

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