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S2716DG, firmware question
I have an S2716DG monitor. I'm experiencing intense pinkish nuances in all color preset modes. I have tried factory reset, hard reset, and run the built-in diagnosis, but nothing worked. In softMCCS program, I see a lot of strange things, like my monitor SN to be: #ASN3yQGY1eHd.
My monitor SN: CN-0Y44M5-QDC00-7BE-057U-A07
DELL-Chris M
Community Manager
Community Manager
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54.2K Posts
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June 19th, 2018 08:00
* Reset again to Factory defaults in the OSD (On Screen Display). Then post pictures of the S2716DG stand alone BID colored screens
* Are you asking what firmware is currently installed?
Not sure why softMCCS is not reporting the correct data for you. softMCCS 2.5.0.1070 is reporting my D3218HN S/N number correctly. Perhaps uninstall softMCCS, reboot when done, then install the latest version and retest.
My data =
- softMCCS X9R5K7990URE
- D3218HN label CN-0X9R5K-BO300-799-0URE
Dell monitor part number = X9R5K D3218HN
Build date = 799 (9/9/17)
OEM manufacturer code = 0URE
Your data =
- softMCCS ASN3YQGY1EHD
- S2716DG label CN-0Y44M5-QDC00-7BE-057U
Dell monitor part number = Y44M5 S2716DG
Build date = 7BE (11/14/17)
OEM manufacturer code = 057U
OhCommonReally
14 Posts
0
June 19th, 2018 09:00
i was asking if you could give me a download link with current firmware for my monitor as an firmware update format.
i tried what you said but didnt changed anything, here is a log from softMCCS where you can find again that weird SN.
**************************************
Platform
OS version and build................ 10.0 Build 17134
Physical memory..................... 16739.36MB
Virtual memory...................... 14645.66MB
Screen resolution................... 2560x1440
Device data......................... 0x1B8010DE.00.01.01
Program version..................... 2.5.0.1070
Basic display information
Product name........................ Dell S2716DG
Product ID.......................... DELA0D1
Serial number....................... #ASN3yQGY1eHd
Manufactured........................ 2017 ISO week 46
Preferred timing.................... 2560x1440 at 60Hz
DDC/CI.............................. Supported
MCCS version........................ 2.2
Device controller................... Unknown 2052, Level 1113
OhCommonReally
14 Posts
0
June 19th, 2018 13:00
here is a picture from the back of the monitor, and yeah i bought the monitor from a big brand of electronics.
OhCommonReally
14 Posts
0
June 19th, 2018 14:00
nevermind, i can still return the monitor from where i bought it. But i`ll probably link this thread as motivation. I thought i could fix it by rewriting the firmware. Thx anyway.
DELL-Chris M
Community Manager
Community Manager
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54.2K Posts
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June 19th, 2018 14:00
I removed the link since it shows private data. The label is legit. Our tool still shows Best Buy as the owner. You need to fill out this form to get it into your name. No, we never offered the S2716DG firmware as a download.
Reset again to Factory defaults in the OSD (On Screen Display). Then post the links to pictures of the S2716DG stand alone BID colored screens.
* To what system model is the S2716DG connected?
* To what video card?
* To what video card port?
* If Nvidia and connecting using its DP out port and DP in on the S2716DG, have you tested with G-SYNC enabled in the Nvidia Control Panel? Testing all Hz, 2560x1440 60Hz/85Hz/100Hz/120Hz/144Hz
* Then with G-SYNC disabled testing at 60Hz?
OhCommonReally
14 Posts
0
June 22nd, 2018 13:00
After investigating a bit those last days, i found that the reason for the wrong serial number has to do with the corruption of the EDID file,the one storred in the monitor's EEPROM.
To be sure, can you post me an similar(the same model, without private data) EDID file ( obtained with real time mode of the Monitor Asset Manager software)?
DELL-Chris M
Community Manager
Community Manager
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54.2K Posts
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June 22nd, 2018 14:00
I do not have one here. Another customer would have to do this.
OhCommonReally
14 Posts
0
July 23rd, 2018 11:00
for example my monitor shows this values
Horizontal scan range.... 34-222kHz
Vertical scan range...... 30-144Hz
Video bandwidth.......... 590MHz
and it must be like(from an inf file i downloaded)
Horizontal scan range.... 34-209kHz
Vertical scan range...... 30-144Hz
Video bandwidth.......... 570MHz
OhCommonReally
14 Posts
0
July 23rd, 2018 11:00
Ok, i got one and it looks totaly diferent. Now the question is can you tell me the combination of entering service menu?
the edid file i found.
Model name............... Dell S2716DG
Manufacturer............. Dell
Plug and Play ID......... DELA0D1
Serial number............ #ASNioe8P/tXd
Manufacture date......... 2016, ISO week 10
Filter driver............ None
-------------------------
EDID revision............ 1.4
Input signal type........ Digital (DisplayPort)
Color bit depth.......... 8 bits per primary color
Color encoding formats... RGB 4:4:4
Screen size.............. 600 x 340 mm (27.2 in)
Power management......... Not supported
Extension blocs.......... 1 (CEA-EXT)
-------------------------
DDC/CI................... n/a
Color characteristics
Default color space...... sRGB
Display gamma............ 2.20
Red chromaticity......... Rx 0.640 - Ry 0.330
Green chromaticity....... Gx 0.300 - Gy 0.600
Blue chromaticity........ Bx 0.150 - By 0.060
White point (default).... Wx 0.313 - Wy 0.329
Additional descriptors... None
Timing characteristics
Horizontal scan range.... 34-209kHz
Vertical scan range...... 30-144Hz
Video bandwidth.......... 570MHz
CVT standard............. Not supported
GTF standard............. Not supported
Additional descriptors... None
Preferred timing......... Yes
Native/preferred timing.. 2560x1440p at 60Hz (16:9)
Modeline............... "2560x1440" 241.500 2560 2608 2640 2720 1440 1443 1448 1481 +hsync -vsync
Standard timings supported
640 x 480p at 60Hz - IBM VGA
800 x 600p at 60Hz - VESA
1024 x 768p at 60Hz - VESA
EIA/CEA-861 Information
Revision number.......... 3
IT underscan............. Not supported
Basic audio.............. Supported
YCbCr 4:4:4.............. Not supported
YCbCr 4:2:2.............. Not supported
Native formats........... 1
Detailed timing #1....... 2560x1440p at 85Hz (16:9)
Modeline............... "2560x1440" 346.500 2560 2608 2640 2720 1440 1443 1448 1499 +hsync -vsync
Detailed timing #2....... 2560x1440p at 100Hz (16:9)
Modeline............... "2560x1440" 410.500 2560 2608 2640 2720 1440 1443 1448 1510 +hsync -vsync
Detailed timing #3....... 2560x1440p at 120Hz (16:9)
Modeline............... "2560x1440" 497.750 2560 2608 2640 2720 1440 1443 1448 1525 +hsync -vsync
Detailed timing #4....... 2560x1440p at 144Hz (16:9)
Modeline............... "2560x1440" 569.750 2560 2608 2640 2720 1440 1443 1448 1455 +hsync +vsync
Detailed timing #5....... 2560x1440p at 24Hz (16:9)
Modeline............... "2560x1440" 95.000 2560 2608 2640 2720 1440 1443 1448 1457 +hsync -vsync
CE audio data (formats supported)
LPCM 2-channel, 16-bit at 32/44/48 kHz
CE speaker allocation data
Channel configuration.... 2.0
Front left/right......... Yes
Front LFE................ No
Front center............. No
Rear left/right.......... No
Rear center.............. No
Front left/right center.. No
Rear left/right center... No
Rear LFE................. No
CE vendor specific data (VSDB)
IEEE registration number. 0x00044B
CEC physical address..... 0.1.0.1
Maximum TMDS clock....... 165MHz
Report information
Date generated........... 7/23/2018
Software revision........ 2.90.0.1020
Data source.............. File
Operating system......... 10.0.17134.2
Raw data
00,FF,FF,FF,FF,FF,FF,00,10,AC,D1,A0,51,34,4C,30,0A,1A,01,04,A5,3C,22,78,06,EE,91,A3,54,4C,99,26,
0F,50,54,21,08,00,01,01,01,01,01,01,01,01,01,01,01,01,01,01,01,01,56,5E,00,A0,A0,A0,29,50,30,20,
35,00,56,50,21,00,00,1A,00,00,00,FF,00,23,41,53,4E,69,6F,65,38,50,2F,74,58,64,00,00,00,FD,00,1E,
90,22,D1,39,01,0A,20,20,20,20,20,20,00,00,00,FC,00,44,65,6C,6C,20,53,32,37,31,36,44,47,0A,01,2E,
02,03,12,41,23,09,07,01,83,01,00,00,65,4B,04,00,01,01,5A,87,00,A0,A0,A0,3B,50,30,20,35,00,56,50,
21,00,00,1A,5A,A0,00,A0,A0,A0,46,50,30,20,35,00,56,50,21,00,00,1A,6F,C2,00,A0,A0,A0,55,50,30,20,
35,00,56,50,21,00,00,1A,8F,DE,00,A0,A0,A0,0F,50,30,20,35,00,56,50,21,00,00,1E,1C,25,00,A0,A0,A0,
11,50,30,20,35,00,56,50,21,00,00,1A,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,98
the one i have it.
Model name............... Dell S2716DG
Manufacturer............. Dell
Plug and Play ID......... DELA0D1
Serial number............ #ASMHQGwq3eDd
Manufacture date......... 2017, ISO week 46
Filter driver............ None
-------------------------
EDID revision............ 1.4
Input signal type........ Digital (DisplayPort)
Color bit depth.......... 8 bits per primary color
Color encoding formats... RGB 4:4:4
Screen size.............. 600 x 340 mm (27.2 in)
Power management......... Not supported
Extension blocs.......... 1 (CEA-EXT)
-------------------------
DDC/CI................... Supported
MCCS revison............. 2.2
Display technology....... TFT
Controller............... Unknown
Firmware revision........ 4.89
Firmware flags........... 0x0002FFFF
Active power on time..... 3 hours
Power consumption........ 6.55 kWh
Current frequency........ 222.54kHz, 144.00Hz
Color characteristics
Default color space...... sRGB
Display gamma............ 2.20
Red chromaticity......... Rx 0.640 - Ry 0.330
Green chromaticity....... Gx 0.300 - Gy 0.600
Blue chromaticity........ Bx 0.150 - By 0.060
White point (default).... Wx 0.313 - Wy 0.329
Additional descriptors... None
Timing characteristics
Horizontal scan range.... 34-222kHz
Vertical scan range...... 30-144Hz
Video bandwidth.......... 590MHz
CVT standard............. Not supported
GTF standard............. Not supported
Additional descriptors... None
Preferred timing......... Yes
Native/preferred timing.. 2560x1440p at 60Hz (16:9)
Modeline............... "2560x1440" 241.500 2560 2608 2640 2720 1440 1443 1448 1481 +hsync -vsync
Standard timings supported
640 x 480p at 60Hz - IBM VGA
800 x 600p at 60Hz - VESA
1024 x 768p at 60Hz - VESA
EIA/CEA-861 Information
Revision number.......... 3
IT underscan............. Not supported
Basic audio.............. Supported
YCbCr 4:4:4.............. Not supported
YCbCr 4:2:2.............. Not supported
Native formats........... 1
Detailed timing #1....... 2560x1440p at 85Hz (16:9)
Modeline............... "2560x1440" 346.500 2560 2608 2640 2720 1440 1443 1448 1499 +hsync -vsync
Detailed timing #2....... 2560x1440p at 100Hz (16:9)
Modeline............... "2560x1440" 410.500 2560 2608 2640 2720 1440 1443 1448 1510 +hsync -vsync
Detailed timing #3....... 2560x1440p at 120Hz (16:9)
Modeline............... "2560x1440" 497.750 2560 2608 2640 2720 1440 1443 1448 1525 +hsync -vsync
Detailed timing #4....... 2560x1440p at 144Hz (16:9)
Modeline............... "2560x1440" 586.580 2560 2568 2600 2640 1440 1443 1453 1543 +hsync +vsync
Detailed timing #5....... 2560x1440p at 24Hz (16:9)
Modeline............... "2560x1440" 95.000 2560 2608 2640 2720 1440 1443 1448 1457 +hsync -vsync
CE audio data (formats supported)
LPCM 2-channel, 16-bit at 32/44/48 kHz
CE speaker allocation data
Channel configuration.... 2.0
Front left/right......... Yes
Front LFE................ No
Front center............. No
Rear left/right.......... No
Rear center.............. No
Front left/right center.. No
Rear left/right center... No
Rear LFE................. No
CE vendor specific data (VSDB)
IEEE registration number. 0x00044B
CEC physical address..... 0.1.0.1
Maximum TMDS clock....... 165MHz
Report information
Date generated........... 7/23/2018
Software revision........ 2.90.0.1020
Data source.............. Real-time 0x0100
Operating system......... 10.0.17134.2
Raw data
00,FF,FF,FF,FF,FF,FF,00,10,AC,D1,A0,55,43,37,30,2E,1B,01,04,A5,3C,22,78,06,EE,91,A3,54,4C,99,26,
0F,50,54,21,08,00,01,01,01,01,01,01,01,01,01,01,01,01,01,01,01,01,56,5E,00,A0,A0,A0,29,50,30,20,
35,00,56,50,21,00,00,1A,00,00,00,FF,00,23,41,53,4D,48,51,47,77,71,33,65,44,64,00,00,00,FD,00,1E,
90,22,DE,3B,01,0A,20,20,20,20,20,20,00,00,00,FC,00,44,65,6C,6C,20,53,32,37,31,36,44,47,0A,01,19,
02,03,12,41,23,09,07,01,83,01,00,00,65,4B,04,00,01,01,5A,87,00,A0,A0,A0,3B,50,30,20,35,00,56,50,
21,00,00,1A,5A,A0,00,A0,A0,A0,46,50,30,20,35,00,56,50,21,00,00,1A,6F,C2,00,A0,A0,A0,55,50,30,20,
35,00,56,50,21,00,00,1A,22,E5,00,50,A0,A0,67,50,08,20,3A,00,56,50,21,00,00,1E,1C,25,00,A0,A0,A0,
11,50,30,20,35,00,56,50,21,00,00,1A,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,19
OhCommonReally
14 Posts
0
July 23rd, 2018 11:00
well, i returned my old one and i got another, but same problem, edid data of this monitor is similar to an acer predator, not to an dell one. i can post you edid files or label if you want. now all i need is to know how to enter service menu.
the SN to the new one is: CN-0Y44MS-QDC00-7BE-07CU-A07
i tried see the code from ubuntu and is the same as the one my program shows it.
DELL-Chris M
Community Manager
Community Manager
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54.2K Posts
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July 23rd, 2018 14:00
"but same problem, edid data of this monitor is similar to an acer predator, not to an dell one"
And how does this present itself as a problem with the replacement? Are you saying that the replacement has the same pinkish issue?
OhCommonReally
14 Posts
0
July 24th, 2018 02:00
No, this one doesn't have pinkish problems, but after what i've seen the edid data on the first one and now on the second monitor, my paranoia pushes me to think there is a third factor implied. Both monitors were brand new but bought from the same vendor. I wanna install a proper edid data and i know how. I just wanna see if i got scammed or something. If you don't wanna make public the service menu way of access you could at least message it privately. And there are different timings between those 2 monitors, maybe the image is a bit choppy but i cant tell you if that's the case.
OhCommonReally
14 Posts
0
July 24th, 2018 12:00
Ok,with service mode i couldn't rewrite the edid form some reason, then i tried to override the windows driver(from device manager) with my edid .inf file (removed signature protection). The shocking thing is that the monitor didnt work at all after that(it worked before restarting, after it showed that monitor lacked signal) (uninstalled the edid override and now works fine i guess). The edid is the one posted before.
any ideea what went wrong?
here is the inf file:
; Copyright (c) 1995-2015, EnTech Taiwan.
; Internet: http://www.entechtaiwan.com
[Version]
Signature="$WINDOWS NT$"
Class=Monitor
ClassGUID={4d36e96e-e325-11ce-bfc1-08002be10318}
Provider=%MFG%
DriverVer=4/30/2016, 1.0.0.0
;CatalogFile=YourSignedCatalogFile.cat
[DestinationDirs]
DefaultDestDir=23
[SourceDisksNames]
1=%DISC%
[SourceDisksFiles]
;YourColorProfileFile.icm
[Manufacturer]
%VENDOR%=EDID_OVERRIDE,NTx86,NTamd64
[EDID_OVERRIDE.NTx86]
%PRODUCTID%=OVERRIDDEN-EDID.Install, MONITOR\DELA0D1
[EDID_OVERRIDE.NTamd64]
%PRODUCTID%=OVERRIDDEN-EDID.Install.NTamd64, MONITOR\DELA0D1
[OVERRIDDEN-EDID.Install.NTx86]
DelReg=DEL_CURRENT_REG
AddReg=OVERRIDDEN-EDID.AddReg, MODE1, DPMS
CopyFiles=OVERRIDDEN-EDID.CopyFiles
[OVERRIDDEN-EDID.Install.NTamd64]
DelReg=DEL_CURRENT_REG
AddReg=OVERRIDDEN-EDID.AddReg, MODE1, DPMS
CopyFiles=OVERRIDDEN-EDID.CopyFiles
[OVERRIDDEN-EDID.Install.NTx86.HW]
AddReg=OVERRIDDEN-EDID_AddReg
[OVERRIDDEN-EDID.Install.NTamd64.HW]
AddReg=OVERRIDDEN-EDID_AddReg
[OVERRIDDEN-EDID_AddReg]
;Base EDID
HKR,EDID_OVERRIDE,"0",0x01,0x00,0xFF,0xFF,0xFF,0xFF,0xFF,0xFF,0x00,0x10,0xAC,0xD1,0xA0,0x51,0x34,0x4C,0x30,0x0A,0x1A,0x01,0x04,0xA5,0x3C,0x22,0x78,0x06,0xEE,0x91,0xA3,0x54,0x4C,0x99,0x26,0x0F,0x50,0x54,0x21,0x08,0x00,0x01,0x01,0x01,0x01,0x01,0x01,0x01,0x01,0x01,0x01,0x01,0x01,0x01,0x01,0x01,0x01,0x56,0x5E,0x00,0xA0,0xA0,0xA0,0x29,0x50,0x30,0x20,0x35,0x00,0x56,0x50,0x21,0x00,0x00,0x1A,0x00,0x00,0x00,0xFF,0x00,0x23,0x41,0x53,0x4E,0x69,0x6F,0x65,0x38,0x50,0x2F,0x74,0x58,0x64,0x00,0x00,0x00,0xFD,0x00,0x1E,0x90,0x22,0xD1,0x39,0x01,0x0A,0x20,0x20,0x20,0x20,0x20,0x20,0x00,0x00,0x00,0xFC,0x00,0x44,0x65,0x6C,0x6C,0x20,0x53,0x32,0x37,0x31,0x36,0x44,0x47,0x0A,0x01,0x2E
;Extension bloc #1, e.g., CEA-EXT, DID-EXT, etc.
HKR,EDID_OVERRIDE,"1",0x01,0x02,0x03,0x12,0x41,0x23,0x09,0x07,0x01,0x83,0x01,0x00,0x00,0x65,0x4B,0x04,0x00,0x01,0x01,0x5A,0x87,0x00,0xA0,0xA0,0xA0,0x3B,0x50,0x30,0x20,0x35,0x00,0x56,0x50,0x21,0x00,0x00,0x1A,0x5A,0xA0,0x00,0xA0,0xA0,0xA0,0x46,0x50,0x30,0x20,0x35,0x00,0x56,0x50,0x21,0x00,0x00,0x1A,0x6F,0xC2,0x00,0xA0,0xA0,0xA0,0x55,0x50,0x30,0x20,0x35,0x00,0x56,0x50,0x21,0x00,0x00,0x1A,0x8F,0xDE,0x00,0xA0,0xA0,0xA0,0x0F,0x50,0x30,0x20,0x35,0x00,0x56,0x50,0x21,0x00,0x00,0x1E,0x1C,0x25,0x00,0xA0,0xA0,0xA0,0x11,0x50,0x30,0x20,0x35,0x00,0x56,0x50,0x21,0x00,0x00,0x1A,0x00,0x00,0x00,0x00,0x00,0x00,0x00,0x00,0x00,0x00,0x00,0x00,0x00,0x00,0x00,0x00,0x00,0x00,0x00,0x98
[DEL_CURRENT_REG]
HKR,MODES
HKR,EDID_OVERRIDE
HKR,,MaxResolution
HKR,,PreferredMode
HKR,,DPMS
HKR,,ICMProfile
[DPMS]
HKR,,DPMS,,0
HKR,,PreferredMode,,"2560,1440,60"
[MODE1]
HKR,,MaxResolution,,"2560,1440,60"
[OVERRIDDEN-EDID.AddReg]
HKR,"MODES\2560,1440,60",Mode1,,"34.0-209.0,30.0-144.0,+,+"
[OVERRIDDEN-EDID.CopyFiles]
;YourColorProfileFile.icm for non-sRGB displays
[Strings]
MFG="EnTech Taiwan"
DISC="Monitor EDID Override Installation Disk"
PRODUCTID="Dell S2716DG (DELA0D1 EDID Override)"
VENDOR="Dell"
jaminjake
3 Posts
0
November 16th, 2018 20:00
I have one of these monitors as well. I love it except when i get that weird invisble line down the middle. I read that NVDIA says that a firmware update from the monitor manufacturer will fix it. I don't see an option to download a firmware update from Dell. Am I missing something? Turnig off and turning the monitor back on seems to fix it and it seems to happen when my monitor goes to sleep and wakes back up. Is there a fix from Dell for this?
Thanks,
Jake
koogar
1 Message
1
January 23rd, 2019 06:00