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aminarif
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S2718H, cannot access OSD?

Hi there,

I bought Dell S2718H. Now I cannot access the OSD to make any setting. help please

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Moderator
Moderator

Re: S2718H, cannot access OSD?

 

We need much more data.
* Go back to the top of the Monitors Forum
* Open, "Read this first before posting"

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aminarif
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Re: S2718H, cannot access OSD?

Subject = S2718H monitor
Body = connected to windows 10 pc with GTX 1060 3gb graphic card


* To what computer PC is the monitor attached? 

Windows 10 PC
* What video card/GPU is in the PC?

GTX 1060 3gb


* What video out ports are on the video card/GPU or PC onboard video out ports?

HDMI, DP, DVI


* List all monitor cabling attached to the PC and the ports they are using

USB keyboard.

USB webcam

USB Wireless Mouse Dongle

USB Bluetooth Dongle 


* What Windows power plan? Example = High performance, PCI-e Link State Off

tested and all power plan, still cannot access


* Press the monitor Menu button to open the monitor OSD (On Screen Display). The bottom of that screen should show a resolution. What is listed?

cannot even access the OSD


* Was the monitor purchased directly from Dell or some reseller?

bought it second hand (used)


* For our notes, send us via Private Message the monitor Service Tag number and the 20 digit S/N

 

 
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Moderator
Moderator

Re: S2718H, cannot access OSD?

 

Per the sticky, did you disconnect EVERYTHING from the S2718H and hard reset it? Does the BID pass?

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aminarif
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Re: S2718H, cannot access OSD?

and btw, i already did the "HARD RESET"

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aminarif
1 Nickel

Re: S2718H, cannot access OSD?

okay, i seems to find the problem. i cannot acces the OSD if i plug in the speaker to the monitor. i took it off, and then it's okay. but after i put it back on, i cannot access the OSD. what should i do?

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Moderator
Moderator

Re: S2718H, cannot access OSD?

 

Are you referring to connecting the bottom speaker to the #2 Speaker mini DIN port next to the main power port? Is this an "out of box" issue? Or were you using it for awhile and then the issue appeared?

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aminarif
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Re: S2718H, cannot access OSD?

yes connecting the bottom speaker to the #2 Speaker mini DIN port next to the main power port. correct.

 

it can be use before, but now seems it's broken already. is there any way to fix this issue?

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Moderator
Moderator

Re: S2718H, cannot access OSD?

 

Short of exchanging the entire monitor, no. Built on June 2, 2017. So 13 months old. Did the seller mention this issue?

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aminarif
1 Nickel

Re: S2718H, cannot access OSD?

the seller show a video, it's working. and i got to try it before purchased it. it's working. not after set it up on my desk and all, cannot access it. can it send/pick up for warranty?

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