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S3220DGF, brightness not adjustable

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When I select the brightness/contrast adjustment from my monitor's menu I can adjust the contrast but the brightness slider is grayed out. I've tried resetting to factory defaults to no avail.

* To what PC model/operating system/video card is the S3220DGF connected using what ports and cabling?
* Open the S3220DGF Menu- Others
* Go back to DDC/CI and make sure it is set to On
* Exit Menu and retest Brightness
DELL-Admin

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Re: S3220DGF, brightness not adjustable

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Brightness will not be available in some preset modes, or if HDR or dynamic contrast is on.

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Community Manager
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Re: S3220DGF, brightness not adjustable

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Zeetocht,

 

Did the information from the Dell-Admin resolve the issue?

 

 

 



 

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Re: S3220DGF, brightness not adjustable

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No. My PC is self built with an Intel Core i5-6500 cpu, an AMD Radeon RX 5700 XT gpu running Windows 10 Pro version 1909.

 

The DDC/CI is set to on and the brightness slider is still grayed out.

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Re: S3220DGF, brightness not adjustable

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Brightness will not be available in some preset modes, or if HDR or dynamic contrast is on.

View solution in original post

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Community Manager
Community Manager

Re: S3220DGF, brightness not adjustable

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Zeetocht,

 

Just to add to swamped207 great reply. 

Test all Preset Modes (Standard/FPS/MOBA/RTS/RPG/SPORTS/ComfortView/Warm/Cool) checking to see if Brightness is available.

 

 



 

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Re: S3220DGF, brightness not adjustable

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Yep, Swamped nailed it

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Re: S3220DGF, brightness not adjustable

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Thanks Swamped, HDR was the culprit!

Menu- Display- Smart HDR (Changed to Off)

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