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Thick black line down side of S2409W - appears to be something hardware related
A couple of months ago I noticed a thick black line in the upper right corner of my S2409w.
It's no matter what system the panel is connected to (I've tried a PC and a Mac), and I've also connected via DVI (on the PC) and HDMI (on the mac) and the line is still there.
I have a couple of pictures
September:
A few days ago:
As you can see, it has changed shape/size in the last couple of months which again indicates that it's a hardware fault.
I've had the panel for about a year so I'm still within my 3 year warranty.
I'd like to know the best way to go about resolving this as it's clearly easier to describe with pictures - can I email them to the support department for example?
(I'm in the UK if that helps)
Many thanks for any help/suggestions :)
DELL-Chris M
Community Manager
Community Manager
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54.2K Posts
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November 4th, 2010 16:00
Get it replaced. If you only have a monitor order number, you should contact UK Order Support. If your monitor was purchased tied to a Dell PC, contact UK Technical Support. They will need the following data -
Email Address:
Name:
Shipping Address:
Phone Number:
Monitor Order number or PC Service Tag number:
Monitor 20 digit PPID number:
Operating system:
Video Card:
Video Card Ports Tested:
Reason: thick black line in the upper right corner of my S2409w
Troubleshooting Done:
Link to Pictures of Issue:
losimagic
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November 5th, 2010 02:00
Thanks a lot, I'll get in contact with them :)