You may send the monitor information via private message (click my username and then click Start Conversation) so that I can check the further course of action.
Please include the following information:
Monitor Part Number.
Monitor 20 digit PPID (Serial Number).
Please reply if you have any questions.
Thanks & Regards Saharsh K #iworkfordell To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region USA; India. For helpful Dell Support Videos, you may click Here.