bzbuzz
1 Copper

Re: U2410 Rev A01 eta?

it shows as M1F19. I assume this is a01.

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Re: U2410 Rev A01 eta?

@bzbuzz

Which IPS tool are you referring to?

I'm actually waiting for the FedEx truck to arrive with my u2410.

Thanks.

- Bryan H

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P.A.K
1 Nickel

Re: U2410 Rev A01 eta?

Have you had time to check the files with the Displays Team? If they "ok" them can I go ahead and flash my U2410?
* Yes, we discussed this at length. Do not flash the monitor. If you run the flash you will void the warranty. If the flash fails, we will not replace the monitor.

 

So Dell appears to advocate a policy of needlessly transporting large items like monitors across large distances for a simple update procedure which can easily be performed by a home user? - A procedure which is as complicated as plugging the screen into a USB port, running the software, browsing to the update file, then pushing "START". Something many U2410 A00 owners have already performed without issue, and which is already allowed on many other Dell products, including laptops which also contain Dell monitors. The irony is laptops likely carry greater risks of potential problems from end users flashing the firmware, so claiming that it's on any technical grounds makes absolutely no sense whatsoever.

Does anyone have some time to devote to this? I am sure, using the environmental angle, with the correctly aimed media emails Dell could be forced into a policy reversal on this subject, because it's just plain wrong. Wrong on environmental grounds, and wrong on moral grounds. Why should a user, who bought a monitor in good faith be FORCED to exchange their screen for a refurbished one to obtain a SOFTWARE fix they can easily perform themselves? Dell didn't warn them that the sRGB mode did not work correctly. Now, if they want to correct it, they must accept a refurbished screen which - as has already been acknowledged - may be returned with additional issues their original screen didn't have, such as gradation tint issues?

WORSE, if users succeed in fixing the problem by themselves, Dell will now refuse to honour the warranty?! This strikes me as being incredibly MEAN SPIRITED by Dell. Why on Earth would you want to treat your customers in such ways? They just want to be happy with their purchase, and correct a software flaw in arguably the monitors most important mode - sRGB - and now you're going to tell them they've voided their warranty because of that?!

It's clear that some people have already received screens marked A00 which contain the fix anyway, so it's not like there's going to be any easy way for Dell to tell. It's just that the language used in the response is needlessly aggressive against the consumer, and shows an organisation that - whatever its motives - is certainly not about putting the customers interests first.

Chris M  - We know you're only the messenger on this, and someone else, probably earning a lot more money, gets to hide behind people such as yourself after making these decisions. I think we all appreciated your efforts, even if the answers we get are sometimes baffling in their stupidity. It'd be interesting to know the thinking behind why the Laptop Department at Dell gets to allow its users to flash their laptops, yet the Monitor Department does not.

Is there any way to flash back to the original version?
* You cannot flash back to the original bios.

Btw - If you can get a hold of the "DELL U2410_M1F190_0DFF.bin" firmware file, I don't see a reason why you could not flash back the U2410 to Revision A00. I think the firmware tool would warn you about it being an older version, but I don't see why it wouldn't work..

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Re: U2410 Rev A01 eta?

Hey All,

  Just an update if anyone cares. My monitor arrived (I'm in the US) a moment ago and the box says A01 on it. Looks like it was shipped from TN.

- Bryan H

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markrjohnson
1 Nickel

Re: U2410 Rev A01 eta?

All,

Have you had time to check the files with the Displays Team? If they "ok" them can I go ahead and flash my U2410?
* Yes, we discussed this at length. Do not flash the monitor. If you run the flash you will void the warranty. If the flash fails, we will not replace the monitor.

Let me get this straight.  I live in the United States.  I have a U2410 A00 that I'm generally happy with, apart from the dithering issue.  A 'fix' has been developed to address that issue.   

If I decide I want the dithering fix, I have to initiate an exchange for a refurb with the updated firmware.

If I don't like the refurb, I can refuse the exchange and send the refurb back.  At that point, am I stuck with my current dithering-challenged display?  Or can I keep having Dell send me refurbs until I find one I like or Dell gets tired of dealing with me and tells me to get lost?

Dell North America would seriously rather ship monitors back and forth instead of releasing a supported flash update to end users?  Somebody has done the math and decided this makes some kind of financial sense?  The flash process is so unreliable in this case that it's better to exchange large numbers of displays instead of eating the occasional bad flash? 

The proverbial cat is out of the proverbial bag.  Thanks to Dell China, we now know that this monitor can be flashed by the end-user.  I can't imagine anybody being happy about having to exchange displays instead of being provided with a supported flash update.

Chris, please understand that none of this is directed at you personally.  Your honesty and candor are greatly appreciated.  I don't envy the position you're in at the moment at all.

 

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hagbard72
1 Nickel

Re: U2410 Rev A01 eta?

Seems a bit environmentally unfriendly to be sending monitors back and forth until people get one with the firmware fix, no?  But environmentally friendly to let people flash their monitors and just deal with the few that go wrong.  So if Dell wants to promote themselves as environmentally friendly, which course should they take?  Something to consider.

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JCarino
1 Nickel

Re: U2410 Rev A01 eta?

its like flashing your HD TV i did this a couple of times on my Aqous

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J0lle
1 Nickel

Re: U2410 Rev A01 eta?

I have a u2410 manufactured in czech dec 09. (Rev A00)

It has no tint issue that i can see, ive checked as far as i can see.

However, it looks like i have something that looks like backlight bleed from both lower corners, if i apply slight pressure to the bezel it will become a little worse and then go back the way it was before i applied gentle pressure. Any others with this problem?

Another thing, all black text on white backgrounds looks like they have some purple or pink tone mixed into them, no matter where on the monitor they are.

Last thing i wonder about.. it looks like there is a grainy layer of "something" on my monitor, when i look at the dithering test in sRGB i can see slight "noise" in the cubes but when i slide the slider in firefox sideways and the cube moves, the grain stays..

Are these any known problems? Ive tried with three different video cards for the "colored text" its really annoying to read when its not entirely black.

Thanks for any replies from Dell representatives or any other user!

 

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Highlighted
jeffington2
1 Nickel

Re: U2410 Rev A01 eta?

This is a very interesting and relevant discussion for me (and so sane compared to other complaint boards I've read through-- kudos to the community).

I'm a graphics professional. I'd planned to buy the u2410... until I found this discussion. Now I don't know what to do. To cut to the chase, am I reading correctly that if I order a new monitor from Dell early February I might still end up with a panel that dithers and/or has a red/green tint?

I can wait until summer but Feb. would be best for my business.

 

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markrjohnson
1 Nickel

Re: U2410 Rev A01 eta?

However, it looks like i have something that looks like backlight bleed from both lower corners, if i apply slight pressure to the bezel it will become a little worse and then go back the way it was before i applied gentle pressure. Any others with this problem?

IPS glow

Last thing i wonder about.. it looks like there is a grainy layer of "something" on my monitor, when i look at the dithering test in sRGB i can see slight "noise" in the cubes but when i slide the slider in firefox sideways and the cube moves, the grain stays..

Panel coating

 

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