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19708

August 4th, 2014 11:00

U2410, blank screen, #3

do you know what the problem is, after going through the process, screen still blank

Community Manager

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54.2K Posts

August 4th, 2014 11:00

The Dell soundbar is supposed to get power to it using the DC power jack on the bottom of the U2410? Unless you purchased a soundbar that has its own external AC power adapter.

August 4th, 2014 11:00

Chris, there is no power to the sound bar, but the led lights light up. Is this mean it is a power supply problem? I have changed the power cable, but no change.

Community Manager

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54.2K Posts

August 4th, 2014 11:00

* Go back to the top of this Monitor Forum
* Open "FAQ Monitor"
* Open, "No Dell Service Tag number on 24" and smaller? No registration? Exchange Instructions?"

August 4th, 2014 11:00

I purchased this one used from e-bay, 3 months ago, any suggestions?

Community Manager

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54.2K Posts

August 4th, 2014 11:00

No. We simply replace them if they fail the monitor self-test. We do not do the F/A (failure analysis). The manufacturer does F/A.

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