Moderator
Moderator

Re: u2413 Is there any way to turn off RTC?

All,

I need to see pictures and videos of the issues that you perceive as being caused by RTC overdrive on YOUR monitor. I also need specific instructions on your setup to try to replicate the issues seen in your pictures and videos in the lab.

0 Kudos
Winstar78
1 Nickel

Re: u2413 Is there any way to turn off RTC?

Just made a small video,

nothing special because i made it with a smartphone. It represent scroll on just this page. If needed i'll try to make a video with a better camera.

You can see green appearing in transitions from white to grey and white shadow on the "reply" button

The problem is that the green appears also on a scrolling of a picture with a human body (skin color)

my setup: adobe RGB profile, 15% brightness, 50% contrast

video link:  http://wikisend.com/download/411730/20130605_204517.mp4

0 Kudos
whitingj
1 Copper

Re: u2413 Is there any way to turn off RTC?

I tried that and it did lessen the effect but it was still there.  All I can say is avoid this monitor (and the 27" and 30" versions).

The U2410 has been a good monitor for me.

0 Kudos
Winstar78
1 Nickel

Re: u2413 Is there any way to turn off RTC?

I tried that and it did lessen the effect but it was still there.  All I can say is avoid this monitor (and the 27" and 30" versions).

The U2410 has been a good monitor for me.

What you tried exactly?

I know that using lower contrast and higher brightness the effect is reduced, anyway I don't wanna do that because black levels become even worse than they already are.

0 Kudos
Winstar78
1 Nickel

Re: u2413 Is there any way to turn off RTC?

just made another video, this time with 120fps capture and the problem is even more evident in all its awfulness

wikisend.com/.../20130607_231833[1].mp4

0 Kudos
adobepro
1 Nickel

Re: u2413 Is there any way to turn off RTC?

This has been reported by me and two other users here. The answer we got is this will not be turned off. I ordered 4 U2413's, and returned all four. On top of this, one had really bad backlighting + red/green tint in the corners, the other 3 had red/green tinting in the corners but decent to excellent backlighting. I recommended awhile ago to decrease the brightness and contrast to reduce the RTC inverse ghosting affect, but you do pay a price in terms of image quality and fidelity, esp. for a monitor that boast color accuracy. On top of all that, including the spec that Dell has absurdly agreed to and states for covering only the center 2 inches of accuracy, my monitors were all banged up, probably during calibration [mis]handling. Anyways -- it has a perfect AG coating, great port selection, and it's a 16x10 1920x1200 resolution, but it can't make up for all these issues -- could've been a perfect monitor, esp. at that price point, if it wasn't for those issues.

0 Kudos
Tesla1856
6 Gallium

Re: u2413 Is there any way to turn off RTC?

just made another video, this time with 120fps capture and the problem is even more evident in all its awfulness

wikisend.com/.../20130607_231833[1].mp4

 
Thanks for taking the time do do this.
 
Yes, that's very bad.

Registered Microsoft Partner and Apple Developer
- Like many of you, I can appreciate a good game-engine.
- I answer questions here, but I'm not a Dell employee.
- Consider giving posts you like a "thumbs-up"
- Posting models-numbers and software versions speeds trouble-shooting.
- Click "Accept as Solution" button on any post that answers your question best.
0 Kudos
Tesla1856
6 Gallium

Re: u2413 Is there any way to turn off RTC?

Looks like the Customer Reviews tab has been removed from all Monitor sales pages. Haven't checked the rest of site.


Registered Microsoft Partner and Apple Developer
- Like many of you, I can appreciate a good game-engine.
- I answer questions here, but I'm not a Dell employee.
- Consider giving posts you like a "thumbs-up"
- Posting models-numbers and software versions speeds trouble-shooting.
- Click "Accept as Solution" button on any post that answers your question best.
0 Kudos
Winstar78
1 Nickel

Re: u2413 Is there any way to turn off RTC?

Waiting for Chris M opinion/reply...

anyway, I think this does not happen even in a $100 supermarket monitor...

0 Kudos
Moderator
Moderator

Re: u2413 Is there any way to turn off RTC?

All,
I have sent the data off. This will take some time. They have to replicate the issue, then look for a fix.

Winstar78,
What is your computer model?
What is the computer video card?
What cabling are you using to connect to the monitor?

0 Kudos