U2413 SD Card Reader does not work with Windows 8.1

It uses a Realtek card reader so probably the drivers available for download are not compatible with 8.1. Hopefully Dell will release a 8.1 version soon, or you may try to identify the chip and try with the generic ones:

http://www.realtek.com.tw/Downloads/downloadsView.aspx?Langid=1&PNid=15&PFid=25&Level=4&Conn=3&DownTypeID=3&GetDown=false

Don't know which one the Dell use though.

[Edit: I think it's this one: USB RTS5159/RTS5138/RTS5176 card reader driver for XP/Win7/Win8/Win8.1]

Lars-Lundberg, TomCom,

Did you have the chance to test the U2413 Card Reader in Windows Vista or 7? I cannot find anything in the Manual that says the Card Reader is supported in Windows 8/8.1.

We do not offer specific Card Reader driver files. These should come from the operating system.

The U2413 driver page does have a driver for Windows 8. When extracted, open the Win8 folder and it offers the CAT, ICM, and INF files. But these only allow the U2413 to appear in the Device Manager and the Color Profile. They should have nothing to do with the Card Reader since the operating system should load the Card Reader as a mass storage device.

Card Reader Specifications according to the online Manual:
ftp://ftp.dell.com/Manuals/all-products/esuprt_display_projector/esuprt_Display/dell-u2413_User%27s%20Guide_en-us.pdf

Overview = "The Flash Memory Card Reader is automatically recognized by Microsoft Windows Vista and Windows 7."
Features = "Supports Microsoft Windows Vista and Windows 7 operating systems"
Features = "Mass Storage Class device (No drivers are required under Microsoft Windows Vista and Windows 7)"
General = "Supported OS Microsoft Windows Vista and Windows 7"

I did not have any problems with the card reader when I was using Windows 8. I got the U2413 after I installed Windows 8. The problems started when I upgraded to Windows 8.1.

Like Lars-Lundberg allready said.
It is the same Problem here.

Windows8 was no Problem. Since i upgraded to Windows8.1 It stoped working.

In Device Manager ist says Error Code 43
The USB Device has an illegal/invalid USB Devicedescription.

The USB Ports working well but the Cardreader doesn't.

To bad, for me was the Cardreader one of the most important things.
Hopefully this is getting fixed.

Like Lars-Lundberg allready said.
It is the same Problem here.

Windows8 was no Problem. Since i upgraded to Windows8.1 It stoped working.

In Device Manager ist says Error Code 43
The USB Device has an illegal/invalid USB Devicedescription.

The USB Ports working well but the Cardreader doesn't.

To bad, for me was the Cardreader one of the most important things.
Hopefully this is getting fixed.

Mine works correctly on 8.1 x64 with the default Microsoft mass storage driver. If you have have installed the Dell CD software you may want to go to Uninstall a program and remove 'Realtek card reader'. Either that or try a different (USB 2.0 / USB 3.0) port.

Mine is also working.

Thanks!

None of the above makes sense.  Disconnect what USB cable?

I am still having this issue.  My memory card reader slots, which I used every day, do not work since upgrading from Win8 to Win8.1 (on my Dell XPS 8700 desktop).

Dell is really doing a poor job in helping customers with things like this.  I also had a problem where my network adapter dropping off after every few hours.  After waiting weeks I finally found a user that figured out that downgrading to Win7 drivers fixed the network problem.

So I figure this might be the same thing?  But I can't figure out what driver to do this with?

I think this is the same problem I am having.

I have a precision laptop which I upgraded from Windows 8 to 8.1.

There is a built-in SD card reader which used to work fine.

When I insert a card in the slot, nothing happens. The card remains invisible in File Explorer.

Please let me know any suggestions.

Regards

 - Dave Curtis

I also am having the same issue.

Dell Inspiron, upgraded from Windows 8 to 8.1 (the decision i thoroughly regret!!!).

The build in SD card reader has stopped working altogether.

Any suggestions are appreciated.

Thanks,

Anks