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a3rdperson
1 Copper

U2515H, red stuck pixel

 

I noticed a red stuck pixel on my U2515H. It is tiny but it is there for sure. The monitor was purchased in my local shop (Europe) on 14.9.2015. Monitor has a 3 year warranty if I remember correctly. Am I still eligible for a replacement?

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P80223-203429.jpg

 

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Moderator
Moderator

Re: U2515H, red stuck pixel

 

If purchased on September 14, 2015, the warranty will expire on September 14, 2018. After 30 days from the purchase date, any exchange you get will be refurbished/used. The refurbished/used replacement monitor could have any of the following and still be acceptable to Dell, meaning that you will not get to exchange it =
* Cosmetic issues on stand, monitor bezel, etc. that do not effect panel performance
* Less than 6 stuck dark pixels
* If the model is not available, the replacement/substitute is based on the following in descending order of importance =
- Current market price of the original monitor
- Size of the original monitor
- Maximum resolution of the original monitor
- Ports available on the original monitor

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a3rdperson
1 Copper

Re: U2515H, red stuck pixel

Ok, if I decide for a replacement, do I contact my local shop where the monitor was bought?

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Re: U2515H, red stuck pixel

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