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37117
May 6th, 2011 21:00
U2711 turns itself off (second post)
Please help
My new Dell U2711 acting
I just bought this monitor and it was fine until last week.
It a A04 version.
Last week it start turning itself off in the middle of game, surfing, photo editing.
Since then it has developed new problems. The power button doesn’t response same for the touch buttons.
I can’t get into the menus.
And today i had to do all kind of tricks to turn it on. I unplug it, I plug it to a different outlet (removed it from the battery backup). Now it is on but i see a small OSD that is show the Backlight time and Power Count.
I cannot remove this maintenance feature. However it stays on.
The menus are not responsive.
I have GeForce 570 connected using dell DVI-Dual link and my graphic driver version is 270.6 1 direct X 11
I am running Windows 7 Ultimate N, 64bit
Is my monitor broken?
Please help
DELL-Chris M
Community Manager
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May 7th, 2011 10:00
normuser,
* Power off the monitor
* Disconnect the power cord from the monitor
* Disconnect all monitor cords from the PC (USB, DVI, VGA, DisplayPort, HDMI, etc.)
* While disconnected, press and hold the monitor power button down for 5 seconds
* Reconnect the DVI cord to the monitor and to the PC video card
* Reconnect the power cord to the monitor
* Power on the monitor if it does not power on by itself
* Power on the PC
* Press the monitor Input Source Select button and choose DVI
* Did the feature disappear?
normuser
5 Posts
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May 9th, 2011 20:00
The feature has disapeared long time ago after looking at responces to other user posting posting, which was the same as you have provided.
the problem is that my monitore turn itself off randomly. some times after one hour some time when it boots.
I still can't access OSD.
please help
this is very anoying. there is no magnet around monitor or any other things that can influence touch sensetive buttons.
please help
DELL-Chris M
Community Manager
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232.1K Points
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May 10th, 2011 09:00
Contact Support and get it replaced. If you only have a monitor order number, you should contact Order Support. If your monitor was purchased tied to a Dell PC, contact Technical Support. They will need the following data -
Email Address:
Name:
Shipping Address:
Phone Number:
Monitor Order number:
Monitor 20 digit PPID number:
Reason:
Troubleshooting Done: