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Re: U2713H Card Reader Not Working.

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landge
1 Copper

Re: U2713H Card Reader Not Working.

No, they just said that they would send me a new replacement -- but it's still Rev A01. They did not mention

refurbished or anything.

/landge

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onthequiet
1 Nickel

Re: U2713H Card Reader Not Working.

Rev A00, Macbook Pro Retina 2012:

As soon as I pop an SD card in the reader, it appears and remains as a desktop icon on the desktop. Files can be read and written.

USB 3.0 HDD into the side USB port. I copied some files from the HDD but did not eject the external. After about ~5-10 mins the drive auto-ejected. This caused some damage to the structure of the HDD. It was successfully repaired with software.

I will leave the SD card inserted for an hour or so to make sure there are no further issues.

I haven't conducted speed tests yet but will do this.

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speendle
1 Nickel

Re: U2713H Card Reader Not Working.

Hi Chris,

OK, this is just to get a record of my tale, as you seem to know what you are doing and be responsive. I also have this problem with the USB 3 hub and card reader on a revision A00 U2713H monitor. I purchased the monitor from amazon.de. In windows 8 (64 bit) the USB 3 hub/card reader constantly connects and disconnects - at random, rendering it unusable. I contacted the Customer Care forum, as I live in Germany but don't speak any German, asking whether they could help with the transfer of ownership and subsequent exchange of the monitor, for a brand new, latest revision version, providing them with a link to this forum discussion.

I got a prompt response from Dell-Kiran K (Wednesday 24/4), asking for as many details as possible about my monitor - luckily I have the original box and was able to provide the service tag, all the previous order details (for whoever ordered it at a different company and then transferred it to amazon.de) and my own details. Dell-Kiran K thanked me and told me a new monitor was being shipped to me (on Thursday 25/5, estimated delivery 3-5 days), providing me with a dispatch number.

Checking the status of my service call after the weekend, I discover it was cancelled on Friday 26/4. I contact Dell-Kiran K to find out whether this means the monitor has been shipped and the call closed. I'm then contacted yesterday by Dell-Ravi-Ch, saying that Dell-Kiran K is away and he's taking over my case, has reopened my case and the new monitor should be with me in 2-3 days. I replied, asking why the original call was cancelled, whether the dispatch number is still the same and what the shipping tracking number for the new monitor is. I've not received a reply yet. The dispatch number for my service call still shows the replacement as being cancelled, with no activity since it was cancelled.

If the new monitor hasn't arrived by Friday then I'm going to have to generate a return ticket with amazon and send this one back, so that I don't get stuck with a monitor which was clearly not fit for purpose when it left the factory. I'm pretty astounded that not only were these monitors shipped in the first place, but that the customer service appears to be "all mouth and no trousers" as we'd say in England.

From reading this forum thread, it doesn't sound as though getting a U2713H monitor from Dell which has a working USB3 hub and card reader anytime soon is going to be easy/possible. What would you suggest doing? Return and wait for a month or two, then re-order? Can you check out my service call status? If, as it appears (and apologies to the Dell people involved if this is due to circumstances outside their control), I'm being given the run-around, how do I go about making a formal complaint?

Thanks,

Jon.  

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speendle
1 Nickel

Re: U2713H Card Reader Not Working.

An update: rant over... My replacement monitor was waiting down on the street - the UPS guy didn't even ring the doorbell! Thanks to Kiran and Ravi for sorting this out. However, the new monitor is version A01 and has the same problem.

I'm not sure if it will help anyone (it didn't with me), but replacing the Windows USB 3 Host Controller drivers at least got my card reader recognised, and windows update downloaded some drivers for it (RealTek). The driver replacement is a bit of a hassle, but the instructions are here: plugable.com/.../windows-8-and-intel-usb-3-0-host-controllers - you must have Intel USB 3 on your motherboard.

I'm giving up, returning the replacement monitor to Dell and the original one to amazon. Maybe I'll order again in a few months when this is sorted out.

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pootle42
1 Copper

Re: U2713H Card Reader Not Working.

I have managed to get USB 3 working (on my original monitor rev A00) and also finally get the calibration app to work as well.

I installed the new version of the calibration application from dell here  - note the second of the 2 identical entries is the one you need (or the X64 equivalent)

I also installed new Intel USB 3 drivers from the intel website (sorry no link) 

Installing the new application also installed some new drivers along the way.

The application reports exactly the same version as previously.

USB 3 now seems to work OK as long as I plug the monitor into Intel USB 3 port on my motherboard.

If I plug the monitor into the AsMedia USB 3 ports on my motherboard I get the bing bong forever syndrome as the device connects and disconnects repeatedly.

Oh, and the new version of the application is still broken - there are missing files, so the calibration is not that good.

ERROR  MatrixXMLParser.cpp:81 : Failed to parse xml file C:\ProgramData//X-Rite\Dell UltraSharp Color Calibration Solution\displayTechTypes.xml

Fortunately we don't have to wait for Dell to fix this as there is a fix described here - a bit of care is needed and you need to adapt this as it describes how to fix the problem for a 2413 rather than a 2713H.

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Highlighted
IsLNdbOi
2 Iron

Re: U2713H Card Reader Not Working.

This is complete <deleted profanity>.  I still haven't been able to get my monitor exchanged with a "fixed" unit.  Anyone know; if I order a new one, will they send one that does not have these USB3.0 / card reader problems?

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sflyer
1 Copper

Re: U2713H Card Reader Not Working.

I got a replacement monitor with an A02 revision number last month. The USB3 and card reader work fine. I didn't install any new drivers or anything. I just plugged it in, and it works perfectly.