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kubuto
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U2713Hb OSD menu keeps popping-up randomly

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Hi. Have this monitor in daisy chain where u2515h is the first monitor and u2713Hb second, not using their usb hub, currently running windows 10x64 with amd radeon 290x.


Things were working good but two months ago on the U2713Hb monitor OSD menu keeps popping-up without ever touching the button or shaking the monitor or anything. I tried running self-test and BID and he successfully passed the tests!
Monitors are on dual monitor arms but they were so from the start(ie. before the trouble).
I am not sure now what could the problem be, please advise on what next.

Monitor is under warranty.

Thanks for the time, with regards.

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Moderator
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RE: U2713Hb OSD menu keeps popping-up randomly

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kuboto,

Reset your monitor to factory settings. This can usually be done by opening your monitor's OSD menu and selecting "Reset all Settings." Or, unplug your monitor from your computer and hold the power button for 30 - 60 seconds. This should also reset your screen.

If that does not resolve the issue contact support by phone for replacement if needed.

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To help us troubleshoot, send us via a private message: Dell PC or Monitor Service Tag number
Out of Warranty Support
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Moderator
Moderator

RE: U2713Hb OSD menu keeps popping-up randomly

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kuboto,

Reset your monitor to factory settings. This can usually be done by opening your monitor's OSD menu and selecting "Reset all Settings." Or, unplug your monitor from your computer and hold the power button for 30 - 60 seconds. This should also reset your screen.

If that does not resolve the issue contact support by phone for replacement if needed.

Social Media Support
#IWork4Dell
To help us troubleshoot, send us via a private message: Dell PC or Monitor Service Tag number
Out of Warranty Support
Would you like to be a Dell Community Rockstar?
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kubuto
1 Copper

RE: U2713Hb OSD menu keeps popping-up randomly

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Jesse L, thank you for answer have already tried that beforehand.

I think i have tried all that is possible and recommended by your specialists on this forums.

Thanks again, will take it to service center for replacement.

With regards.

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