Hi there,
I've recently purchased a new U2715H monitor. It is advertised as always coming with a calibration report from the factory - my monitor did not include one upon purchase.
Upon further inspecting the monitor screen by having it turned off and putting a flaslight over it, I came across streaks, fingerprints and even some tiny scratches on its surface. Since I ordered a new model I was baffled by this.
I contacted the seller in the meantime for either a refund or a replacement. I did read the sticky just now that recommends to buy from Dell and now I certainly understand why.
The monitor has a high amount of backlight bleed as well. Here is a dark and normal lighted picture of the screen at the standard 50 brightness:
Even when using the at 19 brightness the bleed is still present enough to be distracting. I can also confirm that this isn't IPS glow as the bleed remains under different angles.
My question: is anyone able to offer some tips or input on what to do in this situation?
Something is very wrong here. The service tag in our tool shows, "System is back at Dell" and there is no warranty information. I will private message you a picture of what the tool shows. I am not sure how a reseller got it. You should return it to the reseller for refund. Then purchase one directly from Dell.
