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U2718Q, DP cable, green is not correct

How to fix problem with green color when i using DP cable??? it's not fun. I bought this monitor for work with design, photo and etc.

16 Replies
Moderator
Moderator

RE: U2718Q, DP cable, green is not correct

The green looks great in that picture?


* To what computer model, video card, operating system are you connecting the U2718Q?
* You should be using the supplied Mini-DP to DP cable that shipped in the U2718Q box
* Open the U2718Q User's Guide to page 51
* Follow the instructions to run the U2718Q BID (Built-in Diagnostics)
* Post a picture of the BID green screen

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N/A

RE: U2718Q, DP cable, green is not correct

Yes green from that picture! From 51 page diagnostic not helped!

Problem when connect with DP cable, when connect with HDMI all fine.

Videocard AMD

Radeon Pro 555 2 ГБ, Macbook 2017, OS and WIN the same with dp cable

 Problem with GREEN GRADIENT. 

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RE: U2718Q, DP cable, green is not correct

Moderator
Moderator

RE: U2718Q, DP cable, green is not correct

From a warranty perspective, the BID green screen passes. We cannot exchange this monitor. You have two options =
* Purchase 3rd party color calibration hardware (colorimeter) and software and calibrate the monitor
* Return the monitor for refund

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N/A

RE: U2718Q, DP cable, green is not correct

Can't return because with HDMI work fine, and they say, monitor ok, this problem only with any DP or mDP cable! And this "bad pixel test" not professional for professional display!

Moderator
Moderator

RE: U2718Q, DP cable, green is not correct

Then calibration hardware and software are the only alternative.

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kostasfi
Bronze

RE: U2718Q, DP cable, green is not correct

No calibration is not the answer!!

I purchased spyder5Pro and I also used DisplayCal software  No use!!!

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RE: U2718Q, DP cable, green is not correct

No resultat?

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Moderator
Moderator

RE: U2718Q, DP cable, green is not correct

kostasfi,

Are you saying that calibration by the Spyder5 Colorimeter hardware and its software failed to "calibrate" the monitor colors?

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