Fews
Copper

U2718Q, HDMI audio quality

I use HDMI connect to my GTX1080ti to U2718Q, disconnect all other video cables, then connect my speakers to auxiliary port, the sound is burr and harse, multiple monitor reboots solve this, reappears after a while.

Tags (3)
0 Kudos
6 Replies
Moderator
Moderator

Re: U2718Q, HDMI audio quality, PS4

 

To clarify, I think this is how you are setup =
PS4 HDMI out port --> retail HDMI to HDMI cable --> U2718Q HDMI in port
GTX 1080Ti DP out port --> U2718Q DP to mDP cable --> U2718Q mDP in port

Concerning audio via the U2718Q. The U2718Q does not control or manipulate the audio entering it via HDMI/DP/mDP. The U2718Q simply passes the audio through its bottom Audio-Line out port. The act of rebooting the U2718Q is forcing the PS4 to re-transmit its video and audio handshake.

I think you will need to post this PS4 audio issue on the PS4 Forums. See if other PS4 owners can contribute some troubleshooting steps.


Social Media Support
#IWork4Dell
To help us troubleshoot, send us via a private message:
Dell Monitor Service Tag number, 20 digit S/N, A0x revision
Dell PC Service Tag number

Drivers and Downloads
Driver order




0 Kudos
Fews
Copper

Re: U2718Q, HDMI audio quality, PS4

My PC is turned off whenever I was playing my PS4.

I first thought It's the problem of PS4, but none of my PS4 friends has the same problem.

 

I just tried, I use HDMI prot alone to transmit my PC video and audio to U2718Q, dis connect all other video cables, then connect my speakers to auxiliary port, It has the EXACT SAME problem, Sound is burr and harse, multiple reboots solve this, reappears after a while

0 Kudos
Moderator
Moderator

Re: U2718Q, HDMI audio quality, PS4

 

You should still post the issue on the PS4 Forum.

"but none of my PS4 friends has the same problem."

And were those friends also using a 2018 4K monitor?


Social Media Support
#IWork4Dell
To help us troubleshoot, send us via a private message:
Dell Monitor Service Tag number, 20 digit S/N, A0x revision
Dell PC Service Tag number

Drivers and Downloads
Driver order




0 Kudos
Fews
Copper

Re: U2718Q, HDMI audio quality, PS4

It not about PS4 in anyways now.

0 Kudos
Moderator
Moderator

Re: U2718Q, HDMI audio quality, PS4

 

Get an exchange. Test the replacement before returning any monitor to Dell. If both monitors have the same issue, it is highly unlikely that both monitors are defective. Look to the devices, drivers, cabling, etc.


Social Media Support
#IWork4Dell
To help us troubleshoot, send us via a private message:
Dell Monitor Service Tag number, 20 digit S/N, A0x revision
Dell PC Service Tag number

Drivers and Downloads
Driver order




0 Kudos
wsnxx
Copper

Re: U2718Q, HDMI audio quality, PS4

You are not alone, I have the exact same problem.
This only happens on my u2718q, not my old u2713h.

0 Kudos