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sean.melon
1 Copper

U2913WM, powers on, but otherwise completely unresponsive

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I have had this monitor for only two months (the second U2913WM I own), and this morning it became totally unresponsive. The current symptoms are as follows: 

- it is unresponsive when connected via any port, or any computer
- Monitor powers on : there's a beep, the 4 function LEDs cycle on and the off, and the power LED lights continuously. The screen is completely black, no back-light or image, and no response from input or function keys.
- as such, the monitor OSD/menu is not accessible.
- To power monitor off, it has to be done by holding down power button for a few seconds until power-off. Sometimes it just restarts when this is done.
- Monitor will not enter Self-Test mode when disconnected and powered-on.

I have tried the following:

Power-off everything, Power-on later. No joy.
Following Dell troubleshooting guide I tried to put the Dell monitor into Self-Test mode, but no joy.
Tried a different port connection mini display port, cdmi (I use a MacBook Pro). No Joy
Tried connecting the monitor to a different computer. No joy.

Model: U2913WM

Serial:  CN-05W92N-74445-620-A8EL
Rev: A06
Manufactured: Feb 2016
Purchased March 2017 from Amazon (Electronics Deals)

I'm working in the Caribbean at the moment - I hope that this is resolvable

S

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Moderator
Moderator

RE: U2913WM, powers on, but otherwise completely unresponsive

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"Monitor will not enter Self-Test mode when disconnected and powered-on"
It is defective. Get it replaced.

* Go back to the top of this Monitor Forum
* Open FAQ Monitor
* Open "Monitor warranties and replacement instructions"

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Moderator
Moderator

RE: U2913WM, powers on, but otherwise completely unresponsive

Jump to solution

"Monitor will not enter Self-Test mode when disconnected and powered-on"
It is defective. Get it replaced.

* Go back to the top of this Monitor Forum
* Open FAQ Monitor
* Open "Monitor warranties and replacement instructions"

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