This post is more than 5 years old
1 Message
0
2061
U2913WM, powers on, but otherwise completely unresponsive
I have had this monitor for only two months (the second U2913WM I own), and this morning it became totally unresponsive. The current symptoms are as follows:
- it is unresponsive when connected via any port, or any computer
- Monitor powers on : there's a beep, the 4 function LEDs cycle on and the off, and the power LED lights continuously. The screen is completely black, no back-light or image, and no response from input or function keys.
- as such, the monitor OSD/menu is not accessible.
- To power monitor off, it has to be done by holding down power button for a few seconds until power-off. Sometimes it just restarts when this is done.
- Monitor will not enter Self-Test mode when disconnected and powered-on.
I have tried the following:
Power-off everything, Power-on later. No joy.
Following Dell troubleshooting guide I tried to put the Dell monitor into Self-Test mode, but no joy.
Tried a different port connection mini display port, cdmi (I use a MacBook Pro). No Joy
Tried connecting the monitor to a different computer. No joy.
Model: U2913WM
Serial: CN-05W92N-74445-620-A8EL
Rev: A06
Manufactured: Feb 2016
Purchased March 2017 from Amazon (Electronics Deals)
I'm working in the Caribbean at the moment - I hope that this is resolvable
S
DELL-Chris M
Community Manager
Community Manager
•
54.2K Posts
0
June 11th, 2017 13:00
"Monitor will not enter Self-Test mode when disconnected and powered-on"
It is defective. Get it replaced.
* Go back to the top of this Monitor Forum
* Open FAQ Monitor
* Open "Monitor warranties and replacement instructions"