U3011 Black Screen

I have not seen any users trying that on the U3011. Just a guess, but it might be easier to replace the inverter board to see if it fixes the issue.

Hi Chris,

Is the inverter board where the C806 capacitor is? My problem with the U3011 is exactly as described for the E228WFP monitor in: http://en.community.dell.com/support-forums/peripherals/f/3529/t/19285583?pi23185=1

Would you know if there is an equivalent capacitor in the U3011, and where that might be located? Thank you!

Unfortunately, I do not know the data you need. We do not disassemble them so I am simply going off what users have posted.

None of the local computer repair shops seem to do that either. It was an expensive monitor, and it lasted just past the 3 year warranty! A search on the web, shows that quite a few other people also have the same problem, and mostly shortly after the warranty expires!

Same issue

I am having an issue where my u3011 monitor screen will go black and not work again until I completely unplug the monitor and plug it back in. Very similar to this issue:

www.youtube.com/watch

Has anyone found a fix for this?

Thank you!

By disconnecting the power cable and reconnecting it, you are doing a hard reset of the U3011. So some internal component could be overheating and then failing. Because we do not repair monitors, I have no idea what that component may be. One thing to test would be to disconnect the USB upstream cable from the U3011. Only have one video cable connected to the U3011. Then retest.

Great, just happened to my second monitor... It's one thing to force customers to pay to repair but for that not even to be an option for a $2k+ device is . At least let customers know how to repair the item so they can repair it themselves!

As I have already stated, Dell does not nor have we ever repaired monitors. We simply exchange them while still under the purchased warranty. Since we do not repair monitors, we are not going to have documentation showing how to do this.

I managed to find a store that was able to use another of my working monitors to diagnose the problem in my case being the power supply board. Ordered the part on AliExpress for ~$50 and now good to go.

Many thanks to Darran for his posts on hardforum and BadCaps that led me to the solution!

Chris M, please add this reply to the other thread I replied to regarding this (that is now locked so no-one can reply to it :Hmm: ) in case it helps others who run into this situation.