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19809
U3011 Flickering Slight Buzz
Greetings!
My U3011 has increasingly been having a flickering issue. I noticed recently if you put your ear close to the "D" in Dell, you can hear an electronic buzzing sound, also intermittent and not of a consistent tonality.
I have carefully followed the instructions in the post about what to do before posting a question; I could not, however, get my monitor to enter the self-test. It merely displays the selected input in a floating box.
Model #: U3011
Revision: A08
S/N: MX-0PH5NY-74446-32E-A01L
Computer Model: Home built/custom desktop
OS: Windows 7 Pro
GPU: Nvidia GTX 580
Outputs: 2x DVI, 1x Mini HDMI
Using DVI (GPU) to DVI-1 (Monitor)
Using a DVI-DL Cable
Using the Dell Supplied cable
Running at default resolution
Monitor S/N: MX-0PH5NY-74446-32E-A01L
Is this something that requires a warranty exercise?
DELL-Chris M
Community Manager
Community Manager
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54.2K Posts
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April 22nd, 2014 07:00
Matthew-H,
The noise is normal. I hear that in the lab when I get that close to many of our monitor models.
First, reset the U3011 to Factory Defaults using the OSD (On Screen Display) =
* Press the Menu button (4th from the top)
* Go to Other Settings
* Choose Factory Reset Reset All Settings
* Exit the OSD
**Some users have simply raised the Brightness and lowered the Contrast to eliminate noise
Second, run the monitor BID (Built-in Diagnostic) which is independent of your computer, computer video card, and cabling
* The computer and monitor are on
* Unplug all of the monitor cables from the back of the monitor except the power cord
* The monitor then goes into the self-test mode
* Press and hold Preset Modes button 1 and Menu button 4 on the front panel simultaneously for 2 seconds
* A gray screen appears
* Press Menu Button 4. The color of the screen changes to red
* Press Menu Button 4. The color of the screen changes to green
* Press Menu Button 4. The color of the screen changes to blue
* Press Menu Button 4. The color of the screen changes to black
* Press Menu Button 4. The color of the screen changes to white
* Press Menu Button 4 to exit the test
If the monitor showed all of the colors correctly, the monitor is functioning. The issue is with either the video card, cabling, or the video card driver.
Matthew-H
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April 22nd, 2014 16:00
I can't get the monitor to run the BID. I have nothing but the power cord plugged in. There is a moving, floating dialogue that displays a stripe of WRGB on the left, and says "No DVI-D2 Cable". I tried turning the monitor on and off, to see if that would work. I turned it off, unplugged the power, plugged the power back in, and turned it on. I have uploaded a video of what I did, in case I missed a step. I have also posted a video for sound purposes only; I recorded the sound the monitor makes while flickering.
DELL-Chris M
Community Manager
Community Manager
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54.2K Posts
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April 24th, 2014 07:00
Once outside of the initial 30 days from the original Dell invoice date, all exchanged replacements will be refurbished/used. This Dell policy cannot be circumvented. Since your monitor has a Service Tag number, contact Dell Technical Support for your country. Provide to them the following data so they can setup a like for like monitor exchange =
Email Address:
Name:
Shipping Address:
Phone number:
Monitor Service Tag number:
Monitor 20 digit alphanumeric PPID serial number:
Reason: