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U3014 revision A03?
In the sticky "Why you should not buy a monitor from a reseller", it said that their stock could be getting old with old revision numbers. But I talked to a Dell rep yesterday about if I order a Dell U3014 30" monitor from Dell, could I get a A03 Revision one? And the rep told me she could not do that and she said it's random. So isn't that the same as buying from a Reseller? The only difference is the 3 year warranty from Dell.
DELL-Chris M
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December 26th, 2013 16:00
They were correct in that we cannot "choose" a revision. But buying new from us should get you the latest revision. That does not apply to the Dell Outlet. The resellers will never have the latest revision.
jincuteguy
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December 26th, 2013 18:00
But do you guys have A03 Rev as "new" ? Cause I thought all A03 are Refurbished? And most new ones are A02
DELL-Chris M
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December 26th, 2013 21:00
The displays team told us that all new purchases would be A03. All Used/Refurbished monitor purchases or exchanges will get either the A03 or a fixed A02. The fixed A02s will technically be at A03 but the label was not changed in all service centers.
rkhrt27
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December 26th, 2013 23:00
Chris,
How long ago were you told new purchases would be A03 in the USA? I have only seen one post of someone who has received one. I don't want to play the exchange game when I buy one and want to make sure I get an A03 the first time.
Thanks
DELL-Chris M
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December 27th, 2013 15:00
I cannot remember. I can email the team on Monday to verify.
rkhrt27
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December 30th, 2013 11:00
DELL-Chris M
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December 31st, 2013 08:00
They told us that as of 12/20, all NEW purchases from the Dell sales website should be A03. All refurbished purchases and exchanges will be the fixed A02. But we have doubts. I would still wait until January 10 to buy to be sure.
rkhrt27
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December 31st, 2013 14:00
Thanks Chris. What's special about Jan 10?
DELL-Chris M
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December 31st, 2013 18:00
Nothing. I was just thinking it would give you a buffer period. Perhaps more buyers will come forward stating what revision they got.
rkhrt27
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January 2nd, 2014 16:00
Thanks
PhotoHike
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January 3rd, 2014 13:00
I was told by Dell support that the A.03 firmware could be downloaded from dell.com/support once I bought the refurbished U3014. Is this correct?
DELL-Chris M
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January 3rd, 2014 17:00
PhotoHike,
That is incorrect. We do not have any mechanism in place to allow customers to flash the firmware on Dell monitors.
PhotoHike
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January 3rd, 2014 18:00
So if I buy a refurbished one how do I know what version I am getting???
DELL-Chris M
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January 3rd, 2014 21:00
You would not know which version you would get which is why you should buy it from the new sales website, not the outlet.
dxerg3770
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January 8th, 2014 15:00
Not all new stocks are A03 yet.
I received A02 today. It was shipped Jan 6th. 2014. Item was supposedly *new* stock but it was odd that the item was from OH instead of TX with severely damaged box.
I uploaded an image here
http://imgur.com/a/la2lU
This is about 6th replacement monitor so far.
Big thumbs up to Dell for putting up with all this but it is getting quite frustrating for me as well.