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U3219Q, Burn-in after 6 hours on WhatsApp
Hi everyone. Because of the coronavirus we have to continue our work from home. Thus, I needed a monitor and I bought the Dell UltraSharp 32" U3219Q on last Monday (March 16, 2020) I have a 2017 MacBook Pro 15" and I'm connecting the MacBook Pro to the U3219Q via the USB Type-C cable which comes with the U3219Q.
On Monday, I accidentally kept open the WhatsApp page for 6 hours and I found out I can clearly see the shadow of the WhatsApp page inside the dark solid colors as you can see below.
After I unplug and wait for 2 hours. The WhatsApp page shadow gone. This is really frustrating. I don't know what should I do. Should I return? But If I return it will hard for me to work at home. Is there any solution about this matter? I hope you can help me.
Thanks a lot.
DELL-Chris M
Community Manager
Community Manager
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March 20th, 2020 11:00
If you did not purchase this monitor directly from Dell, you need to fill out the Service Tag number Ownership Transfer form.
We cannot speak to the not tested/validated by Dell Apple operating system. In the supported Windows operating system, we would recommend that you start using a screensaver. I have mine set to turn on after 5 minutes.
Letting any website sit static for 6 hours will create that burn-in image. See above.
See page 52 in the online U3219Q User's Guide for, "LCD Conditioning".
AlperDuran
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March 21st, 2020 02:00
Hi Chris,
Thanks for your answer. I just upload a video to deep dive about my problem. I made a 30 minutes of image retention testing.
https://youtu.be/a2uweEMeqlg
DELL-Chris M
Community Manager
Community Manager
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54.2K Posts
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March 21st, 2020 09:00
Leaving a static image on the LCD will produce image retention. Which is why you should simply engage a screensaver after 5 minutes and periodically use the U3219Q LCD Conditioning.