1 Copper

U3219Q, error installing DDM

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I recently purchased a Dell U3219Q (Firmware M3B107). When I try to install DDM (Version 1996 or 1995) I get an error (Dell Display Manager error - This program requires a Dell supported monitor and connection, and compatible display driver.).  The U3219Q is connected via DisplayPort to a AMD MSI RX 5700 XT Gaming X+ 8GB video card in a home built computer (ASRock Z390 Phantom Gaming X Motherboard, Intel i9-9900KS CPU, 32GB RAM) running Windows 10 Pro 1903. The video card driver is AMD 28.20.13002.133.  Any help is resolving this error would be appreciated.

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1 Copper

Re: U3219Q, error installing DDM, fixed

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DDM installed and is now working.

* I uninstalled the video card drivers (Microsoft AMD 28.20.13002.133 driver)
* Restarted the computer
* Installed the video card drivers from the AMD website (Version 28.20.15015.1007)
* Restarted the computer
* Installed DDM from the Dell website (Version 1995 and then updated to Version 1996)
* Restarted the computer

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3 Argentium

Re: U3219Q, error installing DDM

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Post the DDM diagnostic report - while holding down the SHIFT key, right-click on the DDM system tray icon and select "Save diagnostic report" from the popup menu.

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1 Copper

Re: U3219Q, error installing DDM, fixed

Jump to solution

DDM installed and is now working.

* I uninstalled the video card drivers (Microsoft AMD 28.20.13002.133 driver)
* Restarted the computer
* Installed the video card drivers from the AMD website (Version 28.20.15015.1007)
* Restarted the computer
* Installed DDM from the Dell website (Version 1995 and then updated to Version 1996)
* Restarted the computer

View solution in original post